Network Outage – Hazel Hall 4th floor and Van Metre Hall 7th floor
June 03, 2025 12:52 p.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Van Meter and Hazel Halls
Status:
Closed
Resolved alert:
05/30/2025 10:57 am
Network Outage Wired, Wireless, and Voice over IP services unavailable for Hazel Hall 4th floor and Van Metre Hall 7th floor
Initial symptoms:
Network monitoring showed the two locations as unavailable.
Duration:
05/30/2025 9:55 am - 05/30/2025 10:57 am
Impact to Mason:
No Wired, Wireless, or VoIP Services were available in these two locations.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
Unplanned power outage
Resolution:
Hard reboot caused switches to not restore once power was restored. Network staff had to go to site to restart switches.
Prevention:
Have adequate staff on-hand to response quickly to outages.
STATISTICS
Service Team:
NSOPS