Datacenter received calls  reporting outages from multiple places in the Fairfax campus.

Wired network access was unavailable to users in some cases due to DHCP lease expiration and non-renewal.

The outage was caused by a set of files that were deleted/missing from a DHCP server. We have submitted a ticket to the vendor to investigate a possible bug that may have removed these settings.

The missing settings were put back and DHCP service restored immediately after.

We limit elevated privileges to only a few engineers to prevent unintentional changes to critical settings. We also have protocols in place to quickly reach point of contacts whose can address issues at a moment’s notice.