Microsoft Office 365 - Problems Accessing Outlook on the Web (OWA)

Outage category:

Applications

Location:

Outlook on the Web (OWA) to access Outlook

Status:

Closed

Resolved alert:

12/02/2020 7:10 pm

Users may have been unable to access Outlook on the web.

Initial symptoms:

First noticed – possible incident description posted by Microsoft; noticed by our engineer

Duration:

12/02/2020 8:00 am - 12/02/2020 7:10 pm

Impact to Mason:

Impacted only some users using Outlook on the web (OWA) to access Outlook. They may have been unable to access Outlook.

Affected Services:

ROOT CAUSE ANALYSIS

Cause:

This service interruption was caused by a recent standard update at the vendor site.

Resolution:

Vendor implemented the fix and confirmed.

Prevention:

Not applicable. Service interruption was caused by vendor.

STATISTICS

Service Team:

Cloud, Compute & Storage Engineering

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