Kaltura MyMedia Video Outage
December 15, 2020 2:47 p.m.Kaltura Cloud Migration
Outage category:
myMason, Blackboard
Location:
Kaltura Online Services
Status:
Closed
Resolved alert:
08/26/2020 2:06 pm
Videos using Kaltura MyMedia are unavailable in Blackboard courses. Users are unable to access their MyMedia library.
Initial symptoms:
Students unable to play videos.
Duration:
08/26/2020 10:52 am - 08/26/2020 2:06 pm
Impact to Mason:
Videos using Kaltura MyMedia are unavailable in Blackboard courses. Users are unable to access their MyMedia library.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
Vendor cloud migration was performed just prior to start of semester and encountered various capacity issues.
Resolution:
Vendor has completed cloud migration and system is now stable.
Prevention:
Cloud migration will not occur again
STATISTICS
Service Team:
Online Learning Resources