TeamDynamix Issues
June 06, 2025 8:08 a.m.Outage category:
Applications
Location:
TeamDynamix users
Status:
Closed
Resolved alert:
06/02/2025 1:46 pm
TeamDynamix was intermittently available and when available was slow to respond to queries.
Initial symptoms:
Slowness on trying to use the application to no access to the application at all.
Duration:
06/02/2025 8:44 am - 06/02/2025 1:46 pm
Impact to Mason:
Customers were not able to make service requests through the Client Portal. Technicians were not able to work on tickets.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
TeamDynamix had two concurrent issues: a database performance issue and a web server load issue.
Resolution:
TeamDynamix backed out a change made on May 31st, and addressed the issues with the Database and Web server loads.
Prevention:
TeamDynamix is working to put a long term fix in place.
STATISTICS
Service Team:
Vendor, ITSM Tool Core Support