Slowness of MESA M: Drive (1/26/2021)

February 05, 2021 10:27 a.m.
Outage category: 
Applications
Location: 
All MESA users
Status: 
Closed
Resolved alert: 
01/26/2021 11:20 am

Very slow MESA M: drive response

Initial symptoms: 

Customers noticing  MESA M: drive response started to be very slow.

Duration: 
01/26/2021 9:50 am - 01/26/2021 11:20 am
Impact to Mason: 

All active MESA M: drive users. The MESA M: drive service was slow. Some active users had to reconnect, after the issue was resolved.

Affected Services: 
MESA Departmental Shared Storage, MESA Personal Storage (mydata)
ROOT CAUSE ANALYSIS
Cause: 

Due to a technical account processing issue, the account processing was started during business hours. Usually this is done outside business hours. The processing resulted in slow response for M: drive.

Resolution: 

Reboot of operating system.

Prevention: 

Avoid account processing during business hours, except for emergency.

STATISTICS
Service Team: 
CCSENG