Welcome to Mason!

We've put together this Getting Started resource guide to get you up and running as quickly as possible here at Mason. In addition to this page, you can:

Whether you're a new or returning student at Mason, the information below will help familiarize you with Mason ITS services, resources, and support to help you settle into your academic life.

Resident Students

Please see Resident Student FAQs before calling the ITS Support Center or ResTechs.

How to Get Help

The ITS Support Center serves as a central point of contact for the Mason community to request IT support or information. Go to the ITS Support Center information page for contact information.

Quick Support Reference

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Access the Network
One of the first things you will need to do is access Mason's network. For more information on Mason's wired and wireless networks, please see the following information:

Log Into myMason
The myMason portal puts the resources used by Mason students in one convenient and easy-to-find location. Go to the myMason service page for more information. Once you log into myMason, you will be able to access your Blackboard courses.

Enroll in Two-Factor Authentication (2FA)
Student workers are required to use 2FA to access applications using Central Authentication Services (CAS) or the Virtual Private Network (VPN). Go to the Two-Factor Authentication service page for more information.

Activate Your Patriot Pass Account

Protect Your Security
Antivirus Software License
Mason suggests specific free antivirus software for use on personal computers. See Does Mason provide antivirus software? for more information.

Be Aware of Phishing Messages
Never give out your Patriot Pass password, MASONLIVE Microsoft Password, or other personal information via email. George Mason University will never ask for personal information over email. If you receive a suspicious email, delete it. If you aren't sure, forward it to support@gmu.edu so it can be assessed.

IT Security Office
The IT Security Office provides information, current tools, and guidelines to keep your computer secure. For information on how to keep your computer and information protected, please go to the IT Security Office webpage.

Responsible Use of Computing
Please take a few minutes to read and review University Policy 1301: Responsible Use of Computing that explains what constitutes an acceptable and appropriate use of campus computing and network resources.

Download Mobile Mason
Stay connected with Mason news, events, Patriot sports scores, shuttle and Cue bus schedules, and much more! Use Mobile Mason to find a building, computer lab, or print location, as well as to log in to Blackboard, lynda.com, or library databases. It's Mason in the palm of your hand. Go to the Mobile Mason service page for more information.

Set Up Your Email
Your email will be yourNetID@masonlive.gmu.edu. Follow the Office 365 Account Set-up Checklist.

Set Up Your Computer & Internet

Computer Set Up
For help installing and configuring Microsoft Office or other Mason-supported software or getting on the network, please contact the ITS Support Center. If you are a resident student and need help, please contact your resident technician. Office 365 is available at no cost to students. Other free software is available for students to download and can be found with their associated services in the Service Catalog.

Registering & Authenticating Devices
To use the wired network, your device must have an Ethernet interface and cable to connect to an active jack. To use the wireless network, your device must have a Wi-Fi interface and be able to see Mason's wireless networks. For devices that do not support 802.1x Authentication, you can register up to 5 devices on mydevices.gmu.edu. For instructions on registering devices please see How to Register a Device for Network Access.

Residence Hall Assistance
ResTechs, students employed to help fellow resident students with technology issues, are available to assist if needed. For assistance, please contact the ITS Support Center.

Getting Started with Blackboard
For more information on Blackboard, please see Blackboard Instructional Technology Support for Students.

Printing on Campus
Mason has partnered with Canon to provide solutions for all your printing needs. Self-printing can be accomplished through the Pay-for-Print (PFP) network across all three campuses. The PFP network is accessible from Mason-owned computers or your own device. Please see printing driver downloads and instructions.

Learn About IT Resources at Mason
Equipment Checkout
Audiovisual equipment is available from the Classroom Support Offices on all campuses. A valid Mason ID is required. Go to the Video Production Equipment Checkout service entry for more information.

Online Training
In partnership with lynda.com, Mason provides unlimited online training without charge to students, faculty, and staff. The online subscription library offers more than 2,000 videos on a broad range of subjects with new courses added weekly. Go to the LinkedIn Learning service entry for more information.

Computer Labs
ITS offers both specialized and general computer labs for faculty and staff use.

Virtual Computing Lab (VCL)
The VCL remotely delivers software to users, through the Internet, regardless of their physical location or time of day. To use the VCL, make a reservation with your Mason credentials at vcl.gmu.edu.

Collaborative Learning Hub (CLUB)
The CLUB is a software assistance and group collaborative study space. Go to the Collaborative Learning Hub service entry for more information.

Student Technology Assistance and Resources (STAR)
The Student Technology Assistance and Resource (STAR) Lab is a state-of-the-art multimedia computer facility. Go to the STAR Lab service entry for more information.

General Computer Labs
General access to computers and printers is available at all campuses.

  • Fairfax Campus
    Johnson Center, Room 342
    703-993-3446
  • Arlington Campus
    Van Metre Building, Room 211
    703-993-8226
  • Science & Technology Campus
    Katherine G. Johnson Hall, Room 250
    703-993-8499

For more information on what software is available in these labs and their hours of operation, see the Computer Labs service entry.