In observance of Memorial Day, the ITS Support Center will close at 5 p.m. on Friday, May 24 and will re-open and resume normal business hours on Tuesday, May 28 at 8:00 a.m. If you have any emergency while the ITS Support Center is closed, please call 703-993-8870 and listen to the prompts to be connected to a technician. Up-to-date information regarding alerts can be found at https://its.gmu.edu/alerts/.
Archives: Bulletins
Information Technology Services (ITS) provides users of MESA M: drives the ability to restore lost or accidentally deleted files for up to 90 days. Instructions to do so are available: How to Restore Lost/Accidentally Deleted Files from Your MESA M: drive
Effective Sunday, May 19, 2019, the previous process to restore MESA files known as “yesterdays_backup” will be retired. Users will no longer see the “yesterdays_backup” folder in their home directories on the MESA M: drive; however, files accidentally deleted can still be restored within 90 days using the procedure via the link above.
Telecom Administration has become aware of spam calls to university extensions. The caller ID may show as the Chinese Consulate or Veterans Affairs. Unfortunately, we cannot block these numbers at this time.
Thank you for your patience in this matter.
Two-Factor Authentication (2FA) is now available to Mason employees (faculty and staff) for Office 365 accounts. Protect your email, calendar, and other Office 365-related applications from phishing and other threats by opting-in today.
For information on how to protect your Office 365 account with Mason’s Duo 2FA, see Two-Factor Authentication (2FA) for Office 365.
Employees who choose to protect their Office 365 account with 2FA will use it when accessing Office 365 related applications on all devices. However, you will not have to log in more often than you already do.
Office 365 Applications supported by ITS include:
- Calendar
- OneDrive for Business
- Office 365 Pro Plus (for Home Use)
- Skype for Business
- More to come…
2FA is not available for generic accounts at this time.
On January 14, 2020, Microsoft will no longer provide security updates or support for desktop and laptop computers running Windows 7.
This change affects all faculty and staff with Mason-owned computers running Windows 7. All systems must be updated by the January 2020 deadline.
Without the appropriate security updates, outdated systems pose a significant security threat to your information and the university. Information Technology Services is available to assist with updating Windows 7 systems to Windows 10.
For additional information, visit the Microsoft website.
If you have a desktop or laptop that needs to be updated, contact the ITS Support Center to schedule an appointment.