Maintenance Archives

Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…

Impact of the change on users: No impact to users is expected unless there is a power interruption longer than 30 minutes from the utility source during the maintenance period. Reason for the change: The vendor is doing preventative maintenance on the generator. (ID # 189562)

Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying January 2020 Microsoft security updates. (ID #189349)

Impact of the change on users: The departments listed below may not be able to send or receive calls during the maintenance period. The approximate contact center phone switchover start times are as follows: 10 a.m. Immunization/Student Health ITS Support Center 1 p.m. Housing HR/Payroll International Programs 4 p.m. Admissions/Graduate Admissions Counseling Center Reason for…

Impact of the change on users: Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying enhancements and new features. (ID # 188987)

Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live DocuShare MicroStrategy Serena Business Manager Reason for the change: ITS is applying January 2020 Microsoft Security Updates. (ID # 189505)

Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing January 2020 Microsoft security patches. (ID # 189032)

Impact of the change on users: The following services and websites will be unavailable during the maintenance period: Course Enrollment Daily Snapshot Mason Research Website Mason Workshops (workshops.gmu.edu) Online Course Evaluation System Office of Institutional Effectiveness and Planning Office of Strategic Budgeting & Planning Reason for the change: ITS is applying January 2020 Microsoft Security…

Impact of the change on users: No impact on users is expected and the upgrade will not force Firefox to close or force a system reboot. Users’ bookmarks will not be affected. Reason for the change: Due to a severe and immediate vulnerability, Firefox is being patched to version 72.0.1 on all faculty/staff machines due…

Impact of the change on users: In-progress phone calls initiated from Mason phones to non-Mason phones prior to the maintenance period may drop during the maintenance period; however, in-progress calls between Mason phones will not be impacted. New outbound calls from Mason phones, calls to 911, and cell phone service will not be impacted. Please…

Impact of the change on users: The wired and wireless networks at all campuses will be intermittently and briefly unavailable during the maintenance period. There will be multiple outages, each lasting a couple of minutes each. Prior to the planned maintenance, please save all work that is network-dependent (i.e., files synced to OneDrive or saved…

Impact of the change on users:  mason.gmu.edu will be unavailable during the maintenance period. Reason for the change: ITS is applying patches to address various security and recommended feature fixes. (ID # 187449)

EXTENDED MAINTENANCE Impact of the change on users: Users will not be able to access IronPort quarantine to add or remove entries from safelist and blocklist or release messages from quarantine during the maintenance period. Reason for the change: ITS is moving IronPort to another server. (ID # 188763)

Impact of the change on users: There will be rolling, intermittent, brief outages of analog and digital phones at the Arlington Campus and the listed locations at the Science and Technology Campus (e.g., fax machines and elevator phones): Bio Research Lab Colgan Discovery Freedom Center Katherine G. Johnson Please plan accordingly for phone calls if…