Maintenance Archives

Impact of the change on users: During the maintenance period, customers enrolled in 2FA may see the new login page and/or be prompted to use 2FA with CAS AND Shibboleth applications. Customers who are NOT enrolled in 2FA may see the new login page for CAS and Shibboleth applications. Reason for the change: ITS is moving CAS and Shibboleth…

Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to address known bugs to Cisco…

Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying February 2020 Microsoft Security updates. (ID #191073)

Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live DocuShare MicroStrategy Serena Business Manager Reason for the change: ITS is applying February 2020 Microsoft Security Updates. (ID #191016)

Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying February 2020 Microsoft security updates. (ID # 190882)

Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing February 2020 Microsoft security patches. (ID # 190713)

Impact of the change on users: All elevator phones on the Fairfax, Science & Technology, and Arlington Campuses, as well as Mason at Loudon and Point of View, will be intermittently unavailable during the maintenance period. If you have an emergency while in an elevator during this time, please use a cell phone to contact…

Impact of the change on users: Users will no longer be able to access the old EPMO website. Users can access the new Microsoft Project online site: Via Office 365 on the Web (select Project Online from the waffle) Via the ITS website: https://its.gmu.edu/working-with-its/ppmo/project-inventory/ Bookmark the Project Inventory directly: https://gmuedu.sharepoint.com/sites/pwa/projectinv For questions, please contact PPMO…

Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying January 2020 Microsoft Security and server updates. (ID # 190293)

Impact of the change on users: Banner Admin and Patriot Web Self Service will be unavailable during the maintenance period. Reason for the change: ITS is applying upgrades for the latest features and bug fixes. (ID # 189845)

Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is renewing regional certificates in order to ensure uninterrupted service going forward. (ID # 190027)

Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying January 2020 Microsoft Security and server updates. (ID # 189752 & 189790)

Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…

Impact of the change on users: You will need to download and install the new version of Symantec EndPoint from the Software Center. Installation will require a restart. If you need help, please contact the ITS Support Center at [email protected] or 703-993-8870. Reason for the change: A new version of Symantec EndPoint is available and…