Information Technology Services

Maintenance Archives

  • Network Outages in Select Dorms

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    EXTENDED MAINTENANCE Impact of the change on users: There will be rolling outages in the following dorm building during the maintenance: Amherst Brunswick Carroll Dickerson Essex Franklin Grayson Hanover Liberty Square Taylor Before the planned maintenance, please save all work that is network-dependent (i.e., files synced to OneDrive or saved to the M: shared drive)…

  • Banner & Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: Banner Admin Banner-related applications including DataMart and De-centralized systems Patriot Web Self Service MicroStrategy Reports Reason for the change: ITS is applying upgrades for year-end tax regulatory changes to the server. (ID # 187681)

  • MESA M: Drive Unavailable

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    Impact of the change on users: MESA M: Drive will be unavailable during the maintenance period. Reason for the change: ITS is conducting a filesystem check to scan and repair filesystem issues. (ID # 185743)

  • Webex Meetings Updates

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    Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

  • MESA M: Drive Backup & Restores Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: MESA M: Drive backup & restores will be unavailable during the maintenance period. If you need a manual restore, please contact the ITS Support Center at [email protected] or 703-993-8870. Reason for the change: ITS is repairing the MESA M: Drive filesystems. (ID # 185739)

  • DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: ITS will be upgrading DNS servers during the maintenance period. Only one DNS server will be worked on at any given time. The server and its services will be unavailable for a few minutes during the reboot. Properly configured DNS clients (i.e., more than one DNS server…

  • MESA Restore Feature Unavailable

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    Impact of the change on users: MESA Samba users will not able to use MESA restore feature during the maintenance period. Reason for the change: ITS is applying the latest security vulnerability fixes and updates. (ID # 188569)

  • Analog Phone and Digital Phone Unavailable

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    Impact of the change on users: There will be rolling, intermittent, brief outages of analog and digital phones at the Arlington Campus and the listed locations at the Fairfax Campus (e.g., fax machines and elevator phones): Expand All    Collapse All [expand title=”Academic & Administrative Buildings” rel=”aa” startwrap=”” endwrap=”” tag=”h5″] Aquia Center for the Arts Concert Hall…

  • Network Unavailable: Commerce Building

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    Impact of the change on users: The wired and wireless networks in the Commerce building will be unavailable during the maintenance period. Prior to the planned maintenance, please save all work that is network-dependent (i.e., files synced to OneDrive or saved to the M: shared drive) and plan accordingly for phone calls if you are…

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: Banner Admin Banner-related applications including DataMart and De-centralized systems Patriot Web Self Service MicroStrategy Reports Reason for change: ITS is applying routine Oracle quarterly security/update patches to production servers. (ID # 170494)

  • Webex Meetings Updates

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    Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • Contact Center Phone Unavailable

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    Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates for December 2019. (ID #187871)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live DocuShare MicroStrategy Serena Business Manager Reason for the change: ITS is applying Microsoft Security Updates for December 2019. (ID # 188214)

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying December 2019 Microsoft security updates. (ID #188081)