Information Technology Services

Maintenance Archives

  • Telepresence Recording Unavailable

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    Impact of the change on users: Telepresence recordings will be unavailable during the maintenance period. Reason for the change: ITS is applying December Microsoft security updates to the servers. (ID # 187930)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: Course Enrollment Daily Snapshot—MicroStrategy (enrtargets.gmu.edu) Office of Institutional Effectiveness & Planning (irr2.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Office of Strategic Budget & Planning (budget.gmu.edu) Online Course Evaluation System Research (research.gmu.edu) Travel Request (travel.gmu.edu) Reason for the change: ITS…

  • CA/Automic Unavailable

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    Impact of the change on users: CA/Automic will be unavailable during the maintenance period. Reason for the change: ITS is upgrading CA/Automic. (ID # 186692)

  • Webex Meetings Updates

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    Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

  • Banner, MicroStrategy & Select Services Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Fiscal HR Intranet myHousing password.gmu.edu Patriot Web Reason for the change: ITS is applying quarterly patches to the server. (ID # 186903)

  • Webex Meetings Updates

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    Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

  • DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: ITS will be upgrading DNS servers during the maintenance period. Only one DNS server will be worked on at any given time. Production DNS servers will be upgraded at night, early morning, or weekends to minimize any possible impact. The server and its services will be unavailable…

  • HR Intranet Unvailable

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    Impact of the change on users: The HR intranet (hr.gmu.edu and mymasonhr.gmu.edu) will be unavailable during the maintenance period. Reason for the change: ITS is upgrading Apex and installing Oracle REST DATA Services. (ID # 186293)

  • Contact Center Phone Unavailable

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    Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates for November 2019 and Symantec Endpoint Protection upgrades. (ID #185817 & 185796)

  • Banner Admin, Patriot Web & Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget Tracking System (BTS) myHousing myMason HR Password.gmu.edu Patriot Web Reason for the change: ITS is applying Banner upgrades. (ID # 185971)

  • Webex Meetings Maintenance Patching

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    Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

  • Avaya Softphones Unavailable

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    Impact of the change on users: Avaya Softphones may be unreliable or unavailable during the maintenance period. Reason for the change: ITS is moving the Avaya licensing app to an upgraded server. (ID # 185705)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live MicroStrategy Serena Business Manager (SBM) Xerox DocuShare Reason for the change: ITS is applying Microsoft Security Updates for November 2019 and installing a new Symantec Endpoint Protection client. (ID# 186407 & 186411)

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying November 2019 Microsoft security updates. (ID #186333)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing Microsoft November 2019 security patches. (ID # 186012)