Maintenance Archives

Impact of the change on users: The following websites may be unavailable during the maintenance period: Course Enrollment Daily Snapshot—MicroStrategy (enrtargets.gmu.edu) Office of Institutional Effectiveness and Planning (irr2.gmu.edu) Office of Strategic Budgeting & Planning (budget.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Online Course Evaluation System (crserating.gmu.edu) Research (research.gmu.edu) Travel Request (travel.gmu.edu) Reason for the change: ITS…

Impact of the change on users: There may be intermittent and brief network outages on the Fairfax Campus during the maintenance period. Reason for the change: ITS is upgrading the code on switches and adding hardware to improve network performance. (ID # 185608 & 185612)

Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

Impact of the change on users: Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying updates. (ID # 185534)

EXTENDED MAINTENANCE Impact of the change on users: ITS will be upgrading Symantec Endpoint Protection on Mason-managed computers (Windows) during the maintenance period. You will be prompted to install with 3 deferrals allowed before the installation is forced. After the installation, you will see a message requesting that you reboot at the end of your…

EXTENDED MAINTENANCE Impact of the change: Banner Admin, Patriot Web, and the following services will be unavailable during the maintenance period: 25Live Banner Admin Budget Tracking System (BTS) HR Intranet & hr.gmu.edu password.gmu.edu Patriot Web Reason for the change: ITS is applying quarterly upgrades and patches to servers. (ID # 176690)

EXTENDED MAINTENANCE Impact of the change on users: IronPort will be unavailable during the maintenance period. You will not be able to access the IronPort Quarantine to add or remove entries from safelist/blocklist or release messages from quarantine. Reason for the change: ITS is moving Ironport to a different server. (ID #184832)

Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

Impact of the change on users: There will be intermittent outages of the Wi-Fi and wired networks, as well as Mason phones, in Katherine Johnson Hall on the first (A & D wings) and third (A wing) floors. Prior to the planned maintenance, please save all work that is network-dependent (i.e., files synced to OneDrive…

Impact of the change on users: The ITS Ticketing Application (TeamDynamix) will be unavailable during the maintenance period. During this time users may not be able to submit requests via links in the ITS Service Catalog or view their ticket status online. Reason for the change: ITS is applying a new system update to TeamDynamix.…

Impact of the change on users: October 24 at 10 p.m. to October 28 at 2:59 a.m.: Mason’s Webex site will be moved to the backup site. In the event the site is not properly moved, users may notice a slight change back to a previous version on Webex Meetings. October 26 at 9 a.m.…

Impact of the change on users: Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying updates. (ID # 184695)

Impact of the change on users: Webex Meetings will be available during the maintenance period. However, you will need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying updates to Cisco Webex Meetings. (ID # 183045)

Impact of the change on users: The following services and website will be unavailable during the maintenance period: Office of Institutional Effectiveness and Planning website Office of Sponsored Programs website Office of Strategic Budgeting & Planning website Online Course Evaluation System Research website Travel Request Reason for the change:  ITS is applying Microsoft patches. (ID…

Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates for October 2019. (ID #184087)