Information Technology Services

Banner ePrint Unavailable

Impact of the change on users:

Banner ePrint will be unavailable for approximately 15 minutes during the maintenance period.

Reason for change:

ITS is applying quarterly patches. (ID # 170743)

Select Websites & Services Briefly Unavailable

Impact of the change on users:

Select websites and services will be intermittently unavailable during the maintenance period.

  • budget.gmu.edu
  • crserating.gmu.edu (Online Course Evaluation)
  • enrtargets.gmu.edu
  • ira.gmu.edu
  • irr2.gmu.edu
  • mats.gmu.edu (Mason Assessment Tracking System)
  • randed.gmu.edu
  • research.gmu.edu
  • workshops.gmu.edu

Reason for change:

ITS is applying security patches and updates that require restarting services and rebooting some systems. (ID # 170684)

25Live & Select Websites Unavailable

Impact of the change on users:

The following services and websites will be unavailable during the maintenance period:

  • 25Live
  • HR Intranet
  • Password.gmu.edu
  • Provost web servers
  • Security Training
  • Travel
  • Volgenau web servers

Reason for change:

ITS is applying security/update patches to production servers. (ID # 170169, 170213)

Jamf Pro Unavailable

Impact of the change on users:

Jamf Pro, Mason Self Service for Macs. and the Jamf dashboard will be unavailable during the maintenance period.

Reason for change:

ITS is updating Jamf Pro. (ID # 170116)

New Guest Wireless Accounts & New Device Registration Unavailable

Impact of the change on users:

Little to no impact is expected for current users and devices. However, during the maintenance period, no new devices (mydevices.gmu.edu) can be added nor can guest wireless accounts be created. Network authentication and authorization services will not be impacted.

Reason for change:

ITS is reloading the Identity Services Engine (ISE) Primary Administration Node (PAN) per best practices. ISE simplifies the delivery of consistent, highly secure access control across wired and wireless networks and remote VPN connections. (ID #: 170310)