Archives: Maintenance

EXTENDED MAINTENANCE

Impact of the change on users

The Pinnacle Service will be completely unavailable during this maintenance window. Users will not be able to access or submit service orders in Pinnacle while the outage is in effect.

If you experience service-related issues during this period, please contact ITS Support to open a TeamDynamix (TDX) repair ticket.

Reason for the change

Information Technology Services (ITS) is temporarily disabling the Pinnacle Service to support the migration of service order data to the replacement system, PCR-360.

ID #903501

EXTENDED MAINTENANCE

Impact of the change on users:

Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately ten minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable intermittent during this period; however, existing VPN connections are expected to remain active. Services hosted in Azure are not expected to be affected.

Reason for the change:

Information Technology Services (ITS) is performing planned network maintenance to improve service reliability, maintain a supported network environment, and ensure continued access to vendor security updates and protections.

ID #902420

EXTENDED MAINTENANCE

Impact of the change on users

Users connected to the university’s Wi‑Fi service may experience brief connection interruptions during the maintenance window. If a device is disconnected, it should automatically reconnect once maintenance activities on the affected system are complete.

Reason for the change

ITS is performing emergency maintenance on systems that support wireless network access to improve security and maintain reliable service.

ID #901591

Impact of the change on users:

Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately five minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable during this period; however, existing VPN connections are expected to remain active. Services hosted in Azure are not expected to be affected.

Reason for the change:

ITS is performing planned network maintenance to move internet traffic to a backup connection in advance of scheduled maintenance being performed by the vendor. The vendor’s maintenance window is scheduled for Wednesday, September 23, 2026, from 5:00 a.m. to 8:00 a.m. EDT and is expected to result in a complete outage of the primary connection. Internet connectivity will continue through the alternate connection during the vendor maintenance period.

ID #899052

Impact of the change on users:

Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately five minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable during this period; however, existing VPN connections are expected to remain active. Services hosted in Azure are not expected to be affected.

Reason for the change:

ITS is performing planned network maintenance to return internet traffic to its standard operating configuration following the successful completion of the vendor’s scheduled maintenance and verification that services are operating normally.

ID #899057