Unplanned Outages

Resolved

Network services have been restored for the Krasnow Institute – 1st Floor.

We apologize for any inconvenience caused by the outage.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].

Resolved

All network services have been restored for the following buildings:

• Aquia
• Baker House
• Carty House
• East Building
• Field House
• Fenwick Library
• Finley Building
• Harris Theater
• Johnson Center
• Krug Hall
• Lecture Hall
• Mason Pond Deck
• The RAC
• Robinson Hall
• Softball Field
• Student Union 1
• Thompson Hall
• West Building
• West PE Module

We apologize for the inconvenience caused by the outages.

Resolved

Network Engineers have found the root cause and corrected the issue. An After Action Report will be submitted thereafter to address the cause.

We apologize for the inconvenience.

Resolved

Network services have been restored for the Robinson Hall – 4th floor – B-Side.

We apologize for any inconvenience caused by the outage.

Resolved

The gmu.webex.com site is currently working. The server was down for approximately 45 minutes. It appears to have affected several end users around Virginia that we have been made aware. Cisco is looking into the cause of the disruption.

Resolved

The Arlington campus telephone problems that were reported
last week have been resolved. If for some reason your phone has an issue, please reboot your phone to clear it.

Resolved

The issue was resolved.

Resolved

All network connectivity has been restored to Loudoun Campus.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].

Resolved

Network services have been restored for the CENTER FOR
PSYCHOLOGICAL SERVICES.

A partial power outage in the building caused the network equipment to go down.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].

Resolved

Network services have been restored for the SMART Lab at the Science and Technology campus.

An After Action Report will be posted at a later time to address the root cause.

We apologize for any inconvenience caused by the outage.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].

Resolved

As stated previously, Duo has determined that some of the users that are unable to successfully use the ‘Call Me’ feature have T-mobile as their cellular provider. It appears that T-Mobile has the 703-993-8870 phone number marked as spam and therefore blocks the phone call.

Duo has additional information about the issue available in their Knowledge Base: https://help.duo.com/s/article/4150.

The 2fa.gmu.edu website is now correctly processing emergency bypass code requests.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].

Resolved

There was a network service interruption from approximately 5:15 to 5:30 pm as a campus router restarted. Among the buildings affected were Aquia, Robinson, Johnson Center, Mason Global Center, Thompson, SUB 1, Harris Theater, Finley, Krug, East, West, and the Field House. The problem is resolved and ITS is working with the vendor on root cause analysis.

Resolved

Network engineers have resolved the issue.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].

New

Resolved

Power has been restored and all network services are now up and functional.

Please contact the ITS Support Center at 703-993-8870, or via email at [email protected] if you continue to experience network issues.