Information Technology Services

Maintenance Archives

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

    to

    Impact of the change on users: The following services will be unavailable during the maintenance period: Banner Admin Banner-related applications including DataMart and De-centralized systems Patriot Web Self Service MicroStrategy Reports Reason for change: ITS is applying routine Oracle quarterly security/update patches to production servers. (ID # 185306)

  • Password.gmu.edu Unavailable

    to

    Impact of the change on users: The password.gmu.edu website will be unavailable during the maintenance period. Reason for the change: ITS is applying changes to the password.gmu.edu website. (ID # 205866)

  • Password.gmu.edu Unavailable

    to

    Impact of the change on users: The password.gmu.edu website will be unavailable during the maintenance period. Reason for the change: ITS is applying patches to the password.gmu.edu website. (ID # 205866)

  • Jamf and Mason Self Service for Mac Unavailable

    to

    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is adding additional compatibility improvements with macOS 11, Apple Silicon support, and management workflow improvements to Jamf. (ID # 205642)

  • Select Services & Websites Unavailable

    to

    Impact of the change on users: The following services, websites, redirects, and their respective directory paths and subdirectories will be unavailable during the maintenance period: Colocation Services (hosted server space)/Departmental Systems Housed in the Data Center or Disaster Recovery (DR) Site: Please schedule any independent work, reports, or maintenance, including back-ups outside of this ITS…

  • Virtual Private Network (VPN) Unavailable

    to

    Impact of the change on users:  The Virtual Private Network (VPN) will be briefly unavailable during the maintenance period. If you are on the VPN during the maintenance period, you will be disconnected from the VPN. If you experience issues connecting to the VPN after the maintenance period, please contact the ITS Support Center. Reason…

  • CUI Environment Unavailable

    to

    EXTENDED MAINTENANCE Impact of the change on users: The CUI environment will be intermittently unavailable to researchers during the maintenance period. Reason for the change: ITS is applying upgrades to the routers. (ID # 204881)

  • DNS Server Maintenance

    to

    Impact of the change on users: Authorized users will not be able to make DNS or DHCP changes during the maintenance period. DHCP and DNS services will not be impacted. Reason for the change: ITS is applying updates to DNS servers. (ID # 205112)

  • Select Services & Websites Unavailable

    to

    Impact of the change on users: The following services, websites, redirects, and their respective directory paths and subdirectories will be unavailable during the maintenance period: Colocation Services (hosted server space)/Departmental Systems Housed in the Data Center or Disaster Recovery (DR) Site: Please schedule any independent work, reports, or maintenance, including back-ups outside of this ITS…

  • DNS & NTP Server Maintenance

    to

    EXTENDED MAINTENANCE Impact of the change on users: ITS is returning a DNS server to service during the maintenance period. Properly configured DNS and NTP clients (i.e., more than one DNS or NTP server configured) will not be impacted. Reason for the change: ITS has completed DNS server upgrades and relocation and is returning it…

  • Campuswide Outage of IT Services

    to

    On Sunday, November 22, from 7 to 7:30 a.m., several IT systems hosted in the Fairfax data center will be unavailable while Information Technology Services (ITS) performs emergency maintenance. Impact on the Mason Community During this maintenance, servers and their hosted services will be affected, including: Wired and Wi-Fi Networks Authentication Services (Users already logged into…

  • Classroom Citrix Servers Unavailable

    to

    Impact of the change on users: Classroom Citrix servers will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security updates for November 2020. (ID # 205150)

  • Mason COVID Health Check Unavailable

    to

    Impact of the change on users: Mason COVID Health Check (https://itsapps2.gmu.edu/symptom/Account/Login) and its associated backend application and database will be unavailable during the maintenance period. Reason for the change: ITS is upgrading server hardware. (ID # 205448)

  • Password.gmu.edu Unavailable

    to

    Impact of the change on users: The password.gmu.edu website will be unavailable during the maintenance period. Reason for the change: ITS is updating the password.gmu.edu website. (ID # 204862)

  • CUI & Non-CUI Citrix VDI Unavailable

    to

    EXTENDED MAINTENANCE Impact of the change on users: CUI and non-CUI Citrix VDI will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security updates for November 2020. (ID # 205146 & 205131)