Information Technology Services

What are examples of Technical Business Solution requests? (i.e., What types of requests would qualify for submission to the intake process?)

Example types of technology work that can be submitted for review are:

  • Introduction of a new technology application, platform, or service
  • New data integration between two or more Mason applications/databases.
  • Major changes to technology infrastructure (or other enterprise-wide technology work)
  • Significant changes to an existing technology service
  • Change to a business process that impacts an existing technology platform

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