Professional Service

Subcategories

• IT Service Management

Articles

• What is a Technical Business Solution request?

  Any request to implement new technology or have a significant architectural modification to a previously approved request that has risk associated with implementation and/or operations. […]
• Why was the Technical Business Solution process developed?

  The process was developed in order to: Define the roles and responsibilities of all involved parties. Develop an “intake” process for submitting proposed technology requests […]
• What do I need to consider before I submit a Technical Business Solution proposal?

  Before you submit your proposal for a technology request, you should consider the following: What is the purpose of the proposal? Does my request include […]
• What should I do before I submit a Technical Business Solution proposal?

  Before you submit a proposal, make sure to do the following: Secure an executive sponsor Have funding identified, or have some idea of the cost […]
• When (at what stage of the request) should I submit my Technical Business Solution proposal?

  You should prepare to submit your proposal well ahead of the requested start date. This is especially critical if the request involves any urgent technological […]
• What are examples of Technical Business Solution requests? (i.e., What types of requests would qualify for submission to the intake process?)

  Example types of technology work that can be submitted for review are: Introduction of a new technology application, platform, or service New data integration between […]
• What would NOT constitute a Technical Business Solution request?

  Among the types of IT work that would not need to go through the intake process are: Standard computer purchases or upgrades for your department […]
• Who is eligible/qualified to submit a Technical Business Solution proposal?

  Any Mason employee.