Troubleshooting MicroStrategy HTTP Status 400 Error
If you enter your George Mason credentials and receive the above browser error with a message/description of Request header is too large, please follow the instructions to clear your browser cache. Ensure you close all browser windows and log in to MicroStrategy again.
For other issues with logging in to MicroStrategy, please try the following steps:
Checking VPN
If you are not on the Mason campus, you must be logged into the VPN before logging into MicroStrategy.
Using Mason NetID
When logging in, use your George Mason NetID without the “@gmu.edu” in the User name field and your Patriot Pass Password in the Password field.
Clearing Browser Cache
Always make sure to clear your browser cache.
Verifying Access After Job Change
If you have changed jobs recently, please contact your Departmental Banner Liaison or Banner Security Officer (BSO) to check on the status of your MicroStrategy access.
Please submit a TDX ticket if your login issues persist after trying the steps above.