In observance of Thanksgiving, the ITS Support Center will close at 5 p.m. on Tuesday, November 24 and will re-open and resume normal business hours on Monday, November 30 at 8:00 a.m. If you have an emergency while the ITS Support Center is closed, please call 703-993-8870 and listen to the prompts to be connected to a representative. Up-to-date information regarding alerts can be found at https://its.gmu.edu/alerts/.
Archives: Bulletins
In observance of Election Day, the ITS Support Center will close at 9 p.m. on Monday, November 2, and will re-open and resume normal business hours on Wednesday, November 4 at 8:00 a.m. If you have an emergency while the ITS Support Center is closed, please call 703-993-8870 and listen to the prompts to be connected to a representative. Up-to-date information regarding alerts can be found at https://its.gmu.edu/alerts/.
Information Technology Services (ITS) recently made changes to Webex Meetings accounts.
As part of the Webex Retirement effort, on Thursday, October 29, ITS closed more than 3,800 Webex Meetings accounts for users who have not hosted meetings in the past 60 days. For these users whose accounts were closed, you may receive errors, including notifications that your host account was deactivated, when joining from a Webex Meetings application (desktop or mobile).
Reminder: You do not need a Webex host account to join a meeting. You can join meetings from your Outlook Calendar and/or the original meeting invite.
More information about this change is available at Why is my Webex account deactivated?
For more information about Webex Retirement at Mason, see the Webex Retirement Roadmap.
Adobe recently removed the Adobe Sign functionality from Adobe Acrobat DC. This included Acrobat DC licensed as a stand-alone app and Acrobat DC licensed as part of Creative Cloud All Apps. Information Technology Services (ITS) did engage with Adobe to negotiate options for Mason’s license and this tool, but we were unsuccessful in reaching an agreement and recognize the frustration Adobe’s decision causes in our current virtual workplace.
What Functionality Has Changed
Acrobat DC includes multiple tools to allow users to work with e-signatures. If users have the latest version, they will see Adobe Sign and Fill & Sign, which has two options— Fill and sign (You) and Request signatures (Others). Adobe Sign and Request signatures (Others) are powered by Adobe Sign, which has been decommissioned. The Fill and sign (You) option within Fill & Sign has not been affected and will remain available to Acrobat DC users. This means users can still sign and time stamp documents and save those documents. However, they cannot send documents on for additional signatures or execute signature workflows within Adobe Acrobat DC software.
Additional information
- An overview of this change and FAQs are available on the ITS website: https://its.gmu.edu/knowledge-base/removing-adobe-sign-individual-from-acrobat-dc-in-etla-offers/
Please note, there are currently no active plans for an enterprise e-signature tool at Mason, and you are strongly encouraged to review the university’s Guidance for the Use of Electronic (Digital) Signatures (https://its.gmu.edu/knowledge-base/guidance-for-the-use-of-electronic-digital-signatures-at-mason/).
If you have questions or need assistance, please contact the ITS Support Center at
703-993-8870 or [email protected].
In preparation for the Big Sur macOS release on Thursday, November 12, Cisco AnyConnect clients on Mac computers must be updated to version 4.9.03047 in order to connect to the Virtual Private Network (VPN).
Both managed and unmanaged Macs running Cisco AnyConnect clients will auto-upgrade when trying to connect to the VPN—either when the client automatically tries to reconnect to a session or when users successfully log in to the Cisco AnyConnect client.
If you have any questions or you experience any issues accessing the VPN, please contact the ITS Support Center at 703-993-8870 or [email protected].