Information Technology Services

Maintenance Archives

  • System Center Configuration Manager (SCCM) & Mason-Managed Windows Computers’ Software Center Maintenance

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    Impact of the change on users: The System Center Configuration Manager (SCCM) and Mason-Managed Windows Computers’ Software Center will be briefly unavailable during maintenance. Reason for the change: ITS is upgrading SCCM. (ID # 559480)

  • Atlas Ellucian, Imaging, Zax Evisions Server Maintenance

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    Impact of the change on users: Applications and hosted site on the Atlas Ellucian, Imaging, Zax Evisions servers will be unavailable during the maintenance period. Reason for the change: ITS is addressing Common Vulnerabilities and Exposures (CVE). (ID # 559946)

  • Mobile Printing, EHS Training & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 551087)

  • Admissions Servers Unavailable

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    Impact of the change on users: Hosted sites on Admissions servers will be intermittently unavailable during the maintenance period. Reason for the change: ITS is addressing Common Vulnerabilities and Exposures (CVE) (ID # 559919)

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy, Registrar Destiny One Registration, and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  559830)

  • DHCP Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: Only one DHCP server is upgraded at any given time.; our DHCP servers have a failover peer for redundancy. Production DHCP servers will be upgraded evenings, early mornings, or weekends to minimize any possible impact. However, due to ongoing eduroam Wi-Fi troubleshooting, the DHCP servers that support…

  • Banner Maintenance

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    Impact of the change on users: The Banner Admin Apps will be briefly unavailable while the new version is deployed. Database will not be restricted so no other applications will be impacted. Reason for the change: ITS is deploying a new version so Office of Financial Aid can complete Gainful Employment reporting by January 15. …

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu will be unavailable during the maintenance period. Reason for the change: ITS is applying security updates. (ID # 531429)

  • Blackboard Maintenance

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    Impact of the change on users: Blackboard will be unavailable during the maintenance period. Reason for the change: The vendor is updating Blackboard to ensure configurations are supported, technologies are up-to-date, and improve performance and security. (ID # 552855)

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self-Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 272800/474509)

  • Rolling Wired Network Outages Across All Campuses

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    Impact of the change on users: On Thursday, December 19, from 10:00 p.m. to 11:59 p.m., there will be approximately 5-minute outages per building as ITS reloads switches in the following buildings: Aquatic and Fitness Center Aquia Building Arts Building Baker House Beacon Hall Blue Ridge Colgan Hall Commerce I Building Data Center Discovery Hall Dominion…

  • Support Center Phones Maintenance

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    Impact of the change on users: The Support Center phones will be unavailable for approximately 5-10 minutes during the maintenance period. Reason for the change: ITS is porting the Support Center phones to the vendor. (ID # 551396)

  • Citrix Virtual Lab & Patriot Virtual Computing Retirement

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    EXTENDED MAINTENANCE Impact of the change on users: Citrix Virtual Lab and Patriot Virtual Computing will be fully decommissioned on Thursday, December 19, and replaced by Patriot Virtual Computing and Labs (PVCL). Patriot Virtual Computing & Labs (PVCL) consolidates George Mason’s virtual desktop environments into a new single service powered by Microsoft Azure Virtual Desktop.…

  • Banner Maintenance

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    Impact of the change on users: The Banner Admin Apps will be briefly unavailable as the new version is deployed. No other Banner applications will be impacted. Reason for the change: ITS is applying patches to address changes in 1099 processing. (ID # 547465)

  • Patriot Drive Unavailable

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    Impact of the change on users: Patriot Drive will be unavailable during the maintenance period while ITS reboots the server. Reason for the change: ITS is applying Microsoft security updates for Windows. (ID # 551792)