Outage category: Applications
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Users logging in received a message:
EASYVISTA is not available for the Moment (SMOBroker not found).
There may be a Maintenance Process. Please contact your Administrator for more Information.
Root Cause Analysis
Cause
Vendor started patch update on Production platform instead of Qualification platform.
Resolution
Vendor completed update of database and stopped prior to finishing patch update.
Prevention
Discussion with vendor to put process in place to keep this from happening again.