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Call Pilot Voice Mail System Unavailable

Resolved Alert:

Our Call Pilot voice mail system is up and running properly. A piece of equipment was causing the error.

We appreciate your patience and apologize for the inconvenience.

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October 05, 2020 3:00 p.m.

Initial Alert:

Our Call Pilot voice mail system is not answering. When trying to access your voice mail by calling 37900 or 34500, the line rings with no answer. Calls to extensions with voice mail ring with no answer. Our vendor technician has been contacted.

We apologize for this inconvenience.

October 05, 2020 11:00 a.m.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

For additional information regarding the outage, please view the After Action Report.