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Service Category: Remote Systems Management

Services

Bomgar

Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus.

Jamf Pro

Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware.

System Center Configuration Manager (SCCM)

SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and get a better understanding of the computers at Mason.