Maintenance Archives

Impact of the change on users: ITS Support: Phone Support will be unavailable during the maintenance period. Ticketing and Live Chat will remain available. Reason for the change: The vendor is doing maintenance. (ID # 583122)

Impact of the change on users: The Admissions V: drive will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the operating system. (ID # 581803)

EXTENDED MAINTENANCE Impact of the change on users: The phone service for GMU Police Dispatch will be undergoing maintenance on 3/27/2025 starting at 9:30 AM. The rest of the time will be spent monitoring the production environment. Reason for the change: The vendor will be implementing a new system, and phone numbers will be ported…

Impact of the change on users: The Wi-Fi and wired networks will be intermittently unavailable across all campuses and locations during the maintenance period. Reason for the change: ITS is cutting over to a new connection. (ID # 581414)

Impact of the change: George Mason Labs desktops may be unavailable during the maintenance. Reason for the change: ITS will be performing standard maintenance. (ID # 578659)  

Impact of the change on users: At the end of the maintenance period, the ITS LDAP, email, and LISTSERV systems will be briefly unavailable at which time users may be unable to log on to these systems. Reason for the change: ITS is applying security patches to the servers. (ID # 581118)

Impact of the change on users: Banner Admin and Patriot Web will be intermittently unavailable during the maintenance period. Reason for the change: ITS is patching server operating systems. (ID # 542807)

Impact of the change on users: Patriot Virtual Computing & Labs (PCVL) will be unavailable during the maintenance period. Reason for the change: ITS will perform standard maintenance on Patriot Virtual Computing and Labs (PVCL). (ID # 578659)

Impact of the change on users: The Admissions V: drive will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the operating system. (ID # 575078)

EXTENDED MAINTENANCE Impact of the change: Patriot Web, Banner Admin Apps, the Password change site, and 25Live will not be available. Ellucian Workflow will not be able to retrieve data from Banner. The LMSs will not be able to push grades to Banner. Reason for the change: ITS is applying Ellucian upgrades to address defects…

Impact of the change on users: The patriot drive will be unavailable while the server reboots during the maintenance period. Reason for the change: ITS is installing security updates. (ID # 578188)

Impact of the change on users: Users will be logged out of their Jamf Pro instances during the maintenance period. Reason for the change: The vendor will be patching Jamf Cloud to ensure the infrastructure and the database service are up-to-date, stable, and safe from security threats. (ID # 572337)

Impact of the change on users: TeamDynamix (TDX) will be unavailable during the maintenance window. The Client Portal and the Technician Portal (TDNext) will be unavailable. Users will be unable to submit tickets via the its.gmu.edu website. Reason for the change: The vendor will be upgrading TeamDynamix (TDX). (ID # 573929)

Impact of the change on users: TeamDynamix (TDX) Sandbox will be unavailable for training during the maintenance window. Reason for the change: The vendor is upgrading TeamDynamix (TDX) Sandbox. (ID # 573923)

Impact of the change on users: The ITS web team and the vendor will conduct maintenance to migrate the Materiell/WPEngine WordPress websites. There will be a short outage or disruption to access during the SSL issuance on the new host servers toward the end of the maintenance. The outages will last from a few seconds…