Information Technology Services

Maintenance Archives

  • Banner Admin & Patriot Web Unavailable

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    Impact of the change on users: Banner Admin and Patriot Web will be intermittently unavailable during the maintenance period. Reason for the change: ITS is patching server operating systems. (ID # 542810)

  • Admissions Server Maintenance

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    Impact of the change on users: The Admissions server will be unavailable during the maintenance period while it reboots. Reason for the change: ITS is applying DUO updates needed to resolve issues. (ID # 749748)

  • IronPort End User Quarantine Emergency Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: The end-user quarantine will be unavailable from off-campus, at a minimum. Reason for the change: The vendor has potentially identified a vulnerability in the appliance software and recommended that we shut down/block access to the user quarantine. (ID # 750331)

  • Update Duo ADFS Agent

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    Impact of the change on users: All new ADFS Single-sign-on (SSO)/Microsoft Office sign-ins will be unavailable during this outage. Reason for the change: Duo requires an update to the installed agent due to a change in its certificate authority (CA). (ID # 746499)

  • Patriot Drive Maintenance

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    Impact of the change on users: The Patriot Drive site will be unavailable while the server reboots during the maintenance period. Reason for the change: ITS is installing updates. (ID # 748957)

  • System Center Configuration Manager Maintenance

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    Impact of the change on users: There will be a brief interruption in System Center Configuration Manager (SCCM) and software licensing services for 10 – 15 minutes while the affected servers reboot. Reason for the change: ITS is updating the SCCM servers. (ID # 748509)

  • Atlas Ellucian, Imaging, Zax Evisions Server Maintenance

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    Impact of the change on users: Applications and hosted sites on the Atlas Ellucian, Imaging, and Zax Evisions servers will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading the operating system. (ID # 748912)

  • Mobile Printing, EHS Training & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 746463)

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy, Registrar Destiny One Registration, and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  748846)

  • Banner, DataMart, Decentralized Systems & Patriot Web Unavailable

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    Impact of the change: Patriot Web, Banner Admin Apps, the Password change site, and 25Live will not be available. Ellucian Workflow will not be able to retrieve data from Banner. The LMSs will not be able to push grades to Banner. Reason for the change: ITS is applying Ellucian upgrades to address issues and enhance…

  • Mobile Printing, EHS Training & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 746463)

  • Banner Maintenance

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    Impact of the change on users: All services will be unavailable for Banner systems. Reason for the change: ITS is applying Java update to production servers. (ID # 743132)

  • IPControl GUI Maintenance

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    Impact of the change on users: Authorized IPAM IPControl (GUI) users will not be able to make DNS or DHCP changes while the Executive update occurs. No DNS/DHCP services will be impacted. Reason for the change: ITS is improving IPAM service security. (ID #739839)

  • Intermittent Network Outages in the Katherine Johnson Building

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    Impact of the change on users: The wired and Wi-Fi networks on the first floor of the Katherine Johnson Building will experience intermittent outages as ITS consolidates the network switches. This will be a rolling outage, with each network connection experiencing a brief downtime of less than five minutes during consolidation. Reason for the change:…

  • Intermittent Network Outages in Select Buildings on the Fairfax Campus

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    EXTENDED MAINTENANCE This maintenance was initially scheduled for Sunday, November 16. Impact of the change on users: The wired and Wi-Fi networks will experience intermittent outages (estimated to last no more than 3 minutes) in the following buildings while switches are being relocated. Reason for the change: ITS is moving switches to support the Arista…