Information Technology Services

Maintenance Archives

  • Informatica Intelligent Cloud Services (IICS) October 2024 Major Release

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    EXTENDED MAINTENANCE Impact of the change on users: Informatica Intelligent Cloud Services (IICS) and Informatica Secure Agent Servers will be unavailable during the maintenance period. Reason for the change: The vendor is upgrading Informatica Intelligent Cloud Services (IICS) to the October 2024 Major Release. (ID # 524964)

  • Employee Banner Self-Service Maintenance

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    Impact of the change on users: The employee Banner Self-Service will be briefly unavailable while a new application is deployed; however, other Banner applications will remain available during the maintenance period. Reason for the change: HR is implementing Personnel Actions in Employee Self-Service. (ID # 529440)

  • LDAP, Email & LISTSERV Systems Maintenance

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    Impact of the change on users: At the end of the maintenance period, the ITS LDAP, email, and LISTSERV systems will be briefly unavailable at which time users may be unable to log on to these systems. Reason for the change: ITS is applying security patches to the servers. (ID # 533393)

  • Emergency Network Maintenance in Select Buildings

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    Impact of the change on users: The wired and wireless networks in the following buildings will be unavailable during the emergency maintenance: Aquia Building Baker House Carty House East Building Fenwick Library Field House Finley Hall Harris Theater Horizon Hall Johnson Center Krug Hall Lecture Hall Mason Pond Parking Deck Recreational Athletic Complex (RAC) Softball…

  • Microsoft 365 External Email Banners

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    Impact of the change on users: M365 users will begin seeing banners at the top of email messages indicating if they originate from outside George Mason University’s email system. These banners are a reminder to examine the origin of messages from outside of the university email system. Messages originating from within our email system require…

  • LISTSERV Maintenance

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    Impact of the change on users: The LISTSERV will be briefly unavailable during the maintenance period. Reason for the change: ITS is applying quarterly patches. (ID # 530628)

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for the change: ITS is applying routine quarterly security/update patches to production servers. (ID #…

  • Patriot Drive Unavailable

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    Impact of the change on users: Patriot Drive will be unavailable during the maintenance period while ITS reboots the server. Reason for the change: ITS is updating the server hardware. (ID # 524787)

  • RAMP Maintenance

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    Impact of the change on users: RAMP will be unavailable during the maintenance period for regularly scheduled maintenance. Please save your work often and log off before that time. Reason for the change: The vendor is applying Microsoft critical security updates and conducting network maintenance. (ID # 528225)

  • Admission’s Transcript Processing Software & 25Live Maintenance

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    Impact of the change on users: The Admission’s transcript processing software and 25Live will be unavailable during the maintenance period. Reason for the change: ITS is applying updates to address security vulnerabilities. (ID # 520863)

  • Branding Updates to the Standard Mason WordPress Theme

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    Impact of the change: Branding updates to the standard Mason WordPress theme will be rolled out to ITS-hosted WordPress sites from Tuesday, September 17, through Tuesday, October 8. The change has no security impacts and low business impacts, as it primarily changes the header and footer of the Mason branded theme to incorporate new greens…

  • Request Change Freeze During Vonage Billing Migration

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    Impact of the change on users: There is a Vonage billing migration scheduled from Monday, September 16 to Friday, September 20. During this time, NO CHANGES WILL BE ALLOWED for any Vonage service. Any requests made prior to the maintenance will attempt to be fulfilled. If you submit a request during this time frame, it…

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates and other updates. (ID #526864 & 526862)

  • Banner Admin & Patriot Web Unavailable

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    Impact of the change on users: Patriot Web, Banner Admin Apps, the Password change site (password.gmu.edu), and 25Live will not be available during the maintenance period. Additionally, Ellucian Workflow will be unable to retrieve data from Banner, and Learning Management Systems (LMS) will be unable to push grades to Banner. Reason for the change: ITS…

  • Patriot Drive Unavailable

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    Impact of the change on users: Patriot Drive will be unavailable when ITS reboots the server. Reason for the change: ITS is updating the server to address common vulnerabilities and exposures (CVE). (ID # 526830 & 525734)