Information Technology Services

Maintenance Archives

  • Wired & Wi-Fi Outage in Life Sciences & Engineering Building

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    Impact of the change on users: The wired & Wi-Fi networks in the Life Sciences & Engineering Building from 11 a.m. to 12 p.m. will only impact AV installation crew connections in the new building. Reason for the change: This is the cutover to the new network equipment. (ID # 536798)

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates and other updates. (ID #536786 & 536783)

  • Banner Admin Apps Unavailable

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    Impact of the change on users: Banner Admin Apps and Banner Job Submission will be briefly unavailable during the maintenance period. Reason for the change: ITS is applying upgrades for 2025-2026 FAFSA and quarterly Banner Linux OS patches. (ID # 533444/534864)

  • RAMP Maintenance

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    Impact of the change on users: RAMP will be unavailable during the maintenance period for regularly scheduled maintenance. Please save your work often and log off before that time. Reason for the change: The vendor is applying Microsoft critical security updates and conducting network maintenance. (ID # 536207)

  • TeamDynamix (TDX) Upgrade

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    Impact of the change on users: TeamDynamix (TDX) ticketing system and client portal will be unavailable during the maintenance period. Reason for the change: The vendor is upgrading TeamDynamix (TDX). (ID # 536519)

  • TeamDynamix (TDX) Sandbox Upgrade

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    EXTENDED MAINTENANCE Impact of the change on users: TeamDynamix (TDX) Sandbox will be unavailable for training during the maintenance window. Reason for the change: The vendor is upgrading TeamDynamix (TDX) Sandbox. (ID # 536518)

  • CUI & Citrix VDI Maintenance

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    Impact of the change on users: Controlled Unclassified Information (CUI) and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates and server software to the servers. (ID # 536782)

  • Globus Server Maintenance

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    Impact of the change on users: The Globus server will be unavailable during the reboot during the maintenance window. Reason for the change: ITS is applying operating system patches. (ID # 533507)

  • Jamf Maintenance

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    Impact of the change on users: During this time, users may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. Reason for the change: The vendor is patching Jamf Pro is to ensure that Jamf Cloud infrastructure is up-to-date, stable, and safe from security threats. (ID # 536651)

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu will be unavailable during the maintenance period. Reason for the change: ITS is applying security updates. (ID # 531450)

  • Patriot Drive Unavailable

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    Impact of the change on users: Patriot Drive will be unavailable during the maintenance period while ITS reboots the server. Reason for the change: ITS is updating the server hardware. (ID # 524787)

  • Monthly Patching: Atlas Ellucian, Imaging & Zax Evisions Servers

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    Impact of the change on users: The Atlas Ellucian, Imaging, and Zax Evisions servers and any hosted services, applications, and websites will be unavailable during the maintenance period. Reason for the change: ITS is applying monthly security patches and updates. (ID # 535010)

  • Mobile Printing, EHS Training & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 534733)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be briefly unavailable during the maintenance period: Office of Institutional Effectiveness and Planning (oiep.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Office of Strategic Budgeting & Planning (budget.gmu.edu) Research Website (www2.gmu.edu/research) Student Evaluations of Teaching Archive (crserating.gmu.edu) Travel Request (travel.gmu.edu) Reason for the change: ITS…

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy, Registrar Destiny One Registration, and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  534941)