Information Technology Services

Maintenance Archives

  • Select Services and Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: GMU Data Warehouse Mason Workshops Office of Budget and Planning Office Institutional Effectiveness and Planning Office of Sponsored Programs Research Website Student Ratings of Instruction Travel Request Reason for the change: ITS is applying Microsoft Security Updates…

  • TeamDynamix Migration

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    EXTENDED MAINTENANCE Impact of the change on users: Starting on Friday, August 9 at 11:00 p.m., ITS will disable access to EasyVista, migrate all open EasyVista tickets to TeamDynamix, and replace all EasyVista service request links on the ITS website with TeamDynamix links. If you need assistance during the migration, please contact the ITS Support…

  • Webex Meetings Updates

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    Impact of the change on users: No impact to users is expected during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying security patches to Cisco Webex Meetings.…

  • Qualtrics Login Portal Unavailable

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    Impact of the change on users: Qualtrics survey administrators will be unable to access their portals and manage surveys during the maintenance period. This does not affect survey respondents or anyone outside of the GMU.Qualtrics.com brand from accessing surveys. Reason for the change: ITS will be performing maintenance of the GMU brand Qualtrics portal as…

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Jamf Pro and Mason Self Service for Macs will be unavailable during the maintenance period. Reason for the change: ITS is performing maintenance on the Jamf Pro infrastructure. (ID # 180308)

  • Lynda.com Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Lynda.com will be unavailable during the maintenance period. Reason for the change: ITS is upgrading Lynda.com accounts to LinkedIn Learning accounts. (ID # 179881)

  • Qualtrics Login Portal Unavailable

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    Impact of the change on users: Qualtrics survey administrators will be unable to access their portals and manage surveys during the maintenance period. This does not affect survey respondents or anyone outside of the GMU.Qualtrics.com brand from accessing surveys. Reason for the change: ITS will be performing maintenance of the GMU brand Qualtrics portal as…

  • Banner Workflow Unavailable

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    Impact of the change on users: Banner Workflow will be unavailable during the maintenance period. Reason for the change: ITS is upgrading Banner Workflow. (ID # 180327)

  • Network Unavailable in Select Buildings on All Campuses

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    Impact of the change on users: The wired and wireless networks in the buildings listed below will be intermittently unavailable during the maintenance period. During the planned maintenance, the wired and wireless networks, as well as Mason phones will be intermittently unavailable. Prior to the planned maintenance, please save all work that is network-dependent (i.e.,…

  • Contact Center Phones Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users:  Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates for July 2019 and backing up the server. (ID # 179366 & 179556)

  • Password Management Site Unvailable

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    Impact of the change on users: The Password Management site (password.gmu.edu) will be unavailable during the maintenance period. Reason for the change: ITS is retiring the telephony option for Two-Factor Authentication (2FA). (ID # 180025)

  • Banner Admin, Patriot Web & Select Services Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget Tracking System (BTS) myHousing myMason HR Password.gmu.edu Patriot Web Reason for change: ITS is applying Banner quarterly patches and upgrades. (ID # 176686)

  • Mobile Printing & Select Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and the following services may be unavailable during the maintenance period: EHS Training (ehassistant.gmu.edu) Housing Reason for the change: ITS is applying July 2019 Microsoft security updates. (ID #179858)

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • Webex Meetings Updates

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    Impact of the change on users: No impact to users is expected during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying security patches to Cisco Webex Meetings.…