Archives: Maintenance

Impact of the change on users:

Users will be unable to access Canvas (Learning Management System) for up to one hour during the maintenance window.

Reason for the change:

The vendor, Instructure, is performing maintenance to update their database infrastructure. This helps keep systems modern, reliable, and aligned with security and compliance standards.

Ticket:
ID #876273

EXTENDED MAINTENANCE

Impact of the change on users:

During this maintenance window:

• Banner applications will be unavailable
• Patriot Web will be unavailable
• Patriot Password Change website will be unavailable (password.gmu.edu)
• Touchnet (production connection to Banner) will not work
• Reporting (RPRT database / MicroStrategy reports) will not be accessible
• Integrations, APIs, and Ellucian workflows will not function
• Service accounts and system-to-system connections will not work
• OIEP integration with the reporting database will not function
• Jobsub, Appworx, and Clean Address will be unavailable temporarily and restored early for testing

Some Banner-related applications may return earlier than 12:30 p.m. for testing, but intermittent availability may occur until all systems are fully restored.

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 877307, 877308, 877316, 877322, 877318, 877326, 877310, 877325, 877242, 877246, 877249

Impact of the change on users:

During this maintenance window:

• Users will not be able to log in to Imaging
• “Add” and “Retrieve” functions in Admin Apps will not work
• Uploading documents through Finance Self Service will not be available
• Documents cannot be submitted through automated integrations (API calls)
• Documents sent through integrations during this time may not process correctly and will need to be manually handled after the maintenance window

After the maintenance is complete:

• Some administrative functions—such as adding or modifying repositories or updating user permissions—will remain unavailable until a new system license is obtained

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #865997

Impact of the change on users:

The following websites will be unavailable during the maintenance:

• 25Live
• Arts by George
• Dynamic Forms
• Housing Plans
• Mason Email
• mason.gmu.edu
• Mobile Mason

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #872525

EXTENDED MAINTENANCE

Impact of the change on users:

Users will see periodic pop-up reminders prompting them to upgrade their Mason-owned Mac devices to a supported version. These notifications will appear intermittently during the maintenance window.

Users can continue working, but should plan time to complete the upgrade. When the upgrade is performed, the device may restart and be temporarily unavailable.

IMPORTANT:

ITS requires all George Mason–owned Apple devices—and any Apple devices purchased from non-approved vendors—to be enrolled.

Enrollment ensures you receive full support, timely security updates, and a seamless user experience. Getting started is easy—simply submit a ticket, and our team will guide you through every step of the process.

Reason for the change:
Information Technology Services (ITS) is implementing configuration updates to send reminder notifications to users with devices that must be upgraded before the Fall semester. This helps ensure devices remain supported, secure, and compatible with university systems.

ID # 876778