Information Technology Services

Multiple George Mason Web Applications & Websites Maintenance (Service Interruption)

EXTENDED MAINTENANCE

Impact of the change on users:
During this maintenance window, multiple web applications will be temporarily unavailable. Each site is expected to be down for approximately 45 minutes within the maintenance window.

  • Users may experience errors or be unable to access sites.
  • Editors should save work in advance and avoid making updates during the window.
  • If a site is unavailable, please try again after about an hour.

Impacted services, applications, and websites include:

If you have difficulties connecting to the websites after the maintenance window, please contact ITS Support at 703-993-8870.

Reason for the change:
ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 877273, 877275

25Live, MicroStrategy & Patriot Drive Maintenance

Impact of the change on users:

25Live, MicroStrategy, and Patriot Drive will be unavailable during the maintenance window while the servers reboot. Users should save their work and avoid performing critical tasks during the maintenance period.

Reason for the change:

ITS is performing routine monthly maintenance and applying security updates to keep systems secure, reliable, and operating efficiently.

ID #878957

Patriot Connect Email Notifications – Data Migration Maintenance (R2 Wave 2)

EXTENDED MAINTENANCE

Impact of the change on users:

Patriot Connect email notifications will be temporarily unavailable during maintenance windows. Users should not schedule, reschedule, or cancel appointments during these times because email confirmations will not be sent.

Maintenance windows by campus:

Service will return to normal outside of the listed maintenance windows.

  • Mason Fairfax:
    • Aug 3, 11:00 PM – Aug 4, 6:00 AM (EDT)
    • Aug 4, 11:00 PM – Aug 5, 6:00 AM (EDT)
    • Aug 5, 11:00 PM – Aug 6, 6:00 AM (EDT)
  • Mason Korea:
    • Aug 4, 12:00 PM – 7:00 PM (KST)
    • Aug 5, 12:00 PM – 7:00 PM (KST)
    • Aug 6, 12:00 PM – 7:00 PM (KST)

Reason for the change:

ITS is performing a planned data migration to support the Patriot Connect R2 Wave 2 release, improving system performance and future capabilities.

ID #877741

Mobile Printing, EHS Training & CASO Services Unavailable

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates.

(ID# 876934)

Banner Admin Apps Maintenance

Impact of the change on users:

Banner Admin Apps will be briefly unavailable when the new Financial Aid pages are deployed. No other Banner applications will be impacted.

Reason for the change:

ITS is applying Financial Aid Regulatory releases.

ID #877997