Banner Admin, Patriot Web, and services that rely on the Banner production database will be unavailable during the maintenance period. Please plan any work requiring Banner Admin, Patriot Web, or Banner-related services outside of the maintenance window.
Information Technology Services (ITS) is conducting scheduled maintenance and applying updates to improve system reliability and resolve a known application issue.
ID #750939 and #899128
Thursday, September 10, 9:00 AM to 10:00 AM
Impact of the change on users:
Users may experience intermittent interruptions when accessing Claude models through PatriotAI during the maintenance window.
Reason for the change:
Information Technology Services (ITS) is redeploying Claude model services to support requested application programming interface (API) access and improve service availability for PatriotAI users.
ID #896883
Impact of the change on users:
Patriot Connect email notifications will be temporarily unavailable during the scheduled maintenance windows. Users may not receive appointment-related emails during these periods. Please avoid scheduling, rescheduling, or canceling appointments while maintenance is taking place.
Maintenance Windows:
Reason for the change:
The vendor is performing a data migration to support the Patriot Connect R2 Wave 2 release.
ID #896774
Impact of the change on users:
During this maintenance, users connected to the MASON Wi‑Fi network may experience brief, intermittent interruptions in wireless connectivity. Individual interruptions are expected to last less than five minutes. Users may need to reconnect to the Wi‑Fi network if their connection is interrupted.
Reason for the change:
ITS is increasing the available network address capacity for the MASON Wi‑Fi service to support continued growth and help maintain reliable wireless connectivity.
ID #894817
Impact of the change on users:
MicroStrategy will be unavailable during the maintenance window. Users will experience a full outage and will not be able to access the service.
Reason for the change:
ITS is increasing system memory resources to improve system stability and help prevent performance issues that have been affecting the application.
ID #893679
