Information Technology Services

Archives: Maintenance

Banner, Touchnet, Patriot Web, Password Website, Reporting (MicroStrategy), Integrations & Related Services Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

During this maintenance window:

  • Banner applications will be unavailable
  • Patriot Web will be unavailable
  • Patriot Password Change website will be unavailable (password.gmu.edu)
  • Touchnet (production connection to Banner) will not work
  • Reporting (RPRT database / MicroStrategy reports) will not be accessible
  • Integrations, APIs, and Ellucian workflows will not function
  • Service accounts and system-to-system connections will not work
  • OIEP integration with the reporting database will not function
  • Jobsub, Appworx, and Clean Address will be unavailable temporarily and restored early for testing

Some Banner-related applications may return earlier than 12:30 p.m. for testing, but intermittent availability may occur until all systems are fully restored.

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 877307, 877308, 877316, 877322, 877318, 877326, 877310, 877325, 877242, 877246, 877249

Imaging, Admin Apps, Finance Self Service, and API Integrations Maintenance

Impact of the change on users:

During this maintenance window:

  • Users will not be able to log in to Imaging
  • “Add” and “Retrieve” functions in Admin Apps will not work
  • Uploading documents through Finance Self Service will not be available
  • Documents cannot be submitted through automated integrations (API calls)
  • Documents sent through integrations during this time may not process correctly and will need to be manually handled after the maintenance window

After the maintenance is complete:

  • Some administrative functions—such as adding or modifying repositories or updating user permissions—will remain unavailable until a new system license is obtained

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #865997

Select Websites Maintenance

Impact of the change on users:

The following websites will be unavailable during the maintenance:

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #872525

macOS 14 Upgrade

Impact of the change on users:

Users with affected devices may experience intermittent interruptions related to device management and update notifications during the maintenance window. Devices that are no longer eligible for vendor support may require an upgrade to continue receiving updates and support.

IMPORTANT

ITS requires all George Mason–owned Apple devices—and any Apple devices purchased from non-approved vendors—to be enrolled.

Enrollment ensures you receive full support, timely security updates, and a seamless user experience. Getting started is easy—simply submit a ticket, and our team will guide you through every step of the process.

Reason for the change:

ITS is updating device management configurations to align with current vendor support requirements and maintain a supported computing environment.

ID # 905634

MicroStrategy Maintenance

Impact of the change on users:

MicroStrategy will be briefly unavailable.

Reason for the change:

ITS is installing a new SSL (Secure Sockets Layer) certificate.

ID # 875401