First, make sure you are connecting to the bottom pair of jacks. Next, try to move your roommate's connection to your jack temporarily. If they CAN connect from your jack also, then the problem is not your jack. If your roommate CANNOT connect from your jack, then you probably have a problem with your jack. Call the ITS Support Center at 703-993-8870 to report your defective jack.
Last modified: July 25, 2018