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Home > Help & Support > Knowledge Base > Resident Student > My roommate can access the wired network from our room, but I can’t. Is there something wrong with my jack?

My roommate can access the wired network from our room, but I can’t. Is there something wrong with my jack?

First, make sure you are connecting to the bottom pair of jacks. Next, try to move your roommate's connection to your jack temporarily. If they CAN connect from your jack also, then the problem is not your jack.  If your roommate CANNOT connect from your jack, then you probably have a problem with your jack.

If you are still in need of help, Apogee support is available 24/7:

Call: 844-459-7405
Text: ResNet to 84700
Email: support@myresnet.com
Chat live: www.MyResNet.com

Last modified: August 19, 2021

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