How to Open a Shared Inbox/Folders on Outlook 2019 for Mac

This set of steps will make your manager's email available to you automatically, every time you use Outlook. The manager must first grant delegate access or share their mail folder(s) before these steps will work.

Select the below option based on which level of rights you have.

View Only Rights

Step 1

In the small dialog box, enter the name or email address of the inbox you are attempting to open. Select Inbox from the drop-down list. Click Open.

Step 2

In the small dialog box, enter the name or email address of the inbox you are attempting to open. Select Inbox from the drop-down list. Click Open.

Step 3

Check the box to Always use my response for this server then click Allow.

Step 4

In the Navigation Pane you should now see an additional Mailbox with your manager's name. Within that mailbox you will be able to see the folder(s) your manager has shared with you.

Higher Level Access

Step 1

From Outlook's Tools menu, select Accounts.

Step 2

In the Accounts dialog box, select your Exchange account in the list on the left. It will probably be labeled with your name or NetID, and may be the only account listed.

Step 3

Click Advanced. A smaller dialog box will open, with the Server tab selected.

Step 4

Click the Delegates tab.

Step 5

The bottom half of the dialog box is labeled People I am a delegate for. Click the plus sign (+) near the bottom of this section.

Step 6

In the Choose a Person dialog box, type the person's name and Outlook will display probable matches.

Step 7

Click the name of the person who will be your delegate, then click Add.

Step 8

Click OK to close the dialog box with the Delegates tab.

Step 9

Close the Accounts dialog box.

Step 10

Check the box to Always use my response for this server then click Allow.

Anytime your manager adds a new folder under the inbox you will see a new folder appear.

Last modified: September 3, 2021