Information Technology Services

Unplanned Outages

  • ITS Support Phone

    Resolved

    The issue with the ITS support phone system is resolved.

  • Issue with MicroStrategy Reporting

    Resolved

    The issue with MicroStrategy reporting has been resolved.

  • Website Service Outage – Select WordPress Websites

    Resolved

    The vendor has resolved this issue. The affected websites are back online.

  • Network Outage – Recreation and Athletic Complex – First Floor

    Resolved

    Power has been restored for the Recreation and Athletic Complex – First Floor. All network services are now up and functional.

  • Issues with Accessing or Using Multiple Microsoft Office 365 Services

    Resolved

    Subject: – Issues with accessing, or using, multiple Microsoft Office 365 services

    Microsoft is reporting the issues regarding accessing or using multiple Office 365 Services have been resolved.

    Some of the impacted service functions included, but may not have been limited to:

    – Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a “451 4.3.2 temporary server issue” error message when attempting to send or receive email through Outlook.
    – Searching within SharePoint Online and/or Microsoft OneDrive.
    – Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
    – Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events.
    – Mail delivery delays
    Please note, the above is not a complete list of issues that users may have experienced.

    This was a service wide Microsoft Office 365 issue.

    This issue may have impacted both the Microsoft Office 365 and MasonLive systems.

    If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870.

  • Dorm Network Outage

    Resolved

    From approximately 2:48 PM to 3:40 PM, the Dorm network serving the Tidewater area (Eastern Shore, Hampton Roads, Northern Neck, Piedmont, and Tidewater) experienced an outage.

    Network service has been fully restored. An After Action Report will be posted to address the root cause of this incident.

  • PatriotWeb Issues accessing Cards

    Resolved

    The issue affecting PatriotWeb self-service cards has been resolved.  You should now be able to access all cards as usual.
    Please contact ITS Support at 703‑993‑8870 if you are still experiencing issues.

  • Intermittent Login Issues

    New

  • Live Chat: Add Attachments and Persistence Across Pages Unavailable

    Resolved

    ITS has updated the chat script provided by the vendor to resolve the persistence issue across the its.gmu.edu website.

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.