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RE: Partial outage – Wired Only. Boldyn is actively troubleshooting to resolve the wired connection
New
The wireless issue that occurred during the later part of the troubleshooting has been resolved. The Boldyn network engineers continue to work on resolving the wired issue for dp07 node.
More information will be provided as it becomes available.
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Network Issues – The Fieldhouse
Resolved
The intermittent network issue has been corrected for the Fieldhouse.
Please contact IT Support if you continue to experience any issues.
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Network Outage – Innovation Building – Third Floor
Resolved
Network service has been restored for Innovation Building (3rd Floor).
Please contact IT Support if you continue to experience any issues.
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ITS Support Phone
Resolved
The issue with the ITS support phone system is resolved.
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Issue with MicroStrategy Reporting
Resolved
The issue with MicroStrategy reporting has been resolved.
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Website Service Outage – Select WordPress Websites
Resolved
The vendor has resolved this issue. The affected websites are back online.
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Network Outage – Recreation and Athletic Complex – First Floor
Resolved
Power has been restored for the Recreation and Athletic Complex – First Floor. All network services are now up and functional.
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Issues with Accessing or Using Multiple Microsoft Office 365 Services
Resolved
Subject: – Issues with accessing, or using, multiple Microsoft Office 365 services
Microsoft is reporting the issues regarding accessing or using multiple Office 365 Services have been resolved.
Some of the impacted service functions included, but may not have been limited to:
– Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a “451 4.3.2 temporary server issue” error message when attempting to send or receive email through Outlook.
– Searching within SharePoint Online and/or Microsoft OneDrive.
– Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
– Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events.
– Mail delivery delays
Please note, the above is not a complete list of issues that users may have experienced.This was a service wide Microsoft Office 365 issue.
This issue may have impacted both the Microsoft Office 365 and MasonLive systems.
If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870.
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Dorm Network Outage
Resolved
From approximately 2:48 PM to 3:40 PM, the Dorm network serving the Tidewater area (Eastern Shore, Hampton Roads, Northern Neck, Piedmont, and Tidewater) experienced an outage.
Network service has been fully restored. An After Action Report will be posted to address the root cause of this incident.
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PatriotWeb Issues accessing Cards
Resolved
The issue affecting PatriotWeb self-service cards has been resolved. You should now be able to access all cards as usual.Please contact ITS Support at 703‑993‑8870 if you are still experiencing issues. -
Intermittent Login Issues
New
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Live Chat: Add Attachments and Persistence Across Pages Unavailable
Resolved
ITS has updated the chat script provided by the vendor to resolve the persistence issue across the its.gmu.edu website.
Contact IT Support 24/7
If you have any questions or concerns, please contact ITS Support at 703-993-8870.