Information Technology Services

Unplanned Outages

  • Network Outage – Recreation and Athletic Complex – First Floor

    Resolved

    Power has been restored for the Recreation and Athletic Complex – First Floor. All network services are now up and functional.

  • Issues with Accessing or Using Multiple Microsoft Office 365 Services

    Resolved

    Subject: – Issues with accessing, or using, multiple Microsoft Office 365 services

    Microsoft is reporting the issues regarding accessing or using multiple Office 365 Services have been resolved.

    Some of the impacted service functions included, but may not have been limited to:

    – Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a “451 4.3.2 temporary server issue” error message when attempting to send or receive email through Outlook.
    – Searching within SharePoint Online and/or Microsoft OneDrive.
    – Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
    – Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events.
    – Mail delivery delays
    Please note, the above is not a complete list of issues that users may have experienced.

    This was a service wide Microsoft Office 365 issue.

    This issue may have impacted both the Microsoft Office 365 and MasonLive systems.

    If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870.

  • Dorm Network Outage

    Resolved

    From approximately 2:48 PM to 3:40 PM, the Dorm network serving the Tidewater area (Eastern Shore, Hampton Roads, Northern Neck, Piedmont, and Tidewater) experienced an outage.

    Network service has been fully restored. An After Action Report will be posted to address the root cause of this incident.

  • PatriotWeb Issues accessing Cards

    Resolved

    The issue affecting PatriotWeb self-service cards has been resolved.  You should now be able to access all cards as usual.
    Please contact ITS Support at 703‑993‑8870 if you are still experiencing issues.

  • Intermittent Login Issues

    New

  • Patriot Web Performance Issue

    Resolved

    The vendor has identified and resolved the issue that prevented some users from seeing cards on their dashboard. Normal system performance has been restored.

    If you still do not see a card on your home page, click “VIEW ALL CARDS” and use the search feature to locate it. Once found, you can bookmark the card to add it to your home page.

  • Network Outage – Johnson Center – 2nd Floor

    Resolved

    Network service has been restored for Johnson Center (2nd Floor).

    Please contact IT Support if you continue to experience any issues.

  • Network Outage – Eagle Bank Arena – 2nd Floor

    Resolved

    Network service has been restored for Eagle Bank Arena.

    An After Action Report will be posted at a later time to address the root cause.

    Please contact ITS Support to report any problems.

  • TeamDynamix Slowness

    Resolved

    TeamDynamix resolved the issues that caused slowness on all platforms at 4:30 yesterday. The vendor continues to work to determine the root cause and are continuing to monitor for any additional issues

  • Issues with Multiple Microsoft Office 365 Services

    Resolved

    Issues with accessing multiple Microsoft 365 Services – Resolved

    Microsoft has reported that the issues with accessing, or using, Microsoft Azure and Microsoft 365 services has been resolved. This issue may have impacted access to various Microsoft 365 services, Microsoft Azure services, and other services that rely on Microsoft Azure services to include but exclusive to:

    • Microsoft 365 Exchange Online (email)
    • Microsoft 365 Office Suite
    • Microsoft Teams
    • Microsoft Intune
    • Microsoft Defender
    • Microsoft Entra
    • Microsoft Purview
    • Power Apps in Microsoft 365
    • Mason Self-Service
    • Dynamic Forms
    • MicroStrategy
    • Zoom
    • Other Microsoft and George Mason ADFS authenticated applications may also been impacted

    This was a service wide Microsoft 365 and Microsoft Azure services issue.

    This issue may have impacted both the Microsoft Office 365 and MasonLive systems.

  • Some Services Affected by AWS Outage

    Resolved

    The Amazon AWS hosting issues are resolved. Related services all report their systems are now operating normally.

  • Vonage Outage

    Resolved

    After monitoring the intermittent Vonage outage today, Information Technology Services (ITS) has confirmed that the issue is now resolved.

    Incoming calls from outside the university are functioning normally across George Mason telephones, softphones, and Microsoft Teams. You may return to using (703) 993-2810 or Rave Guardian to reach University Police.

  • Network Outage – Fairfax

    Resolved

    Network and internet services have been restored for the Fairfax Campus. If users are still unable to access the internet, please restart their PC.

  • VPN Outage

    Resolved

    At approximately 9:00 AM this morning, our main VPN in Fairfax unexpectedly failed over to our backup site in Disaster Recovery. Users who were already connected didn’t experience any issues, while those trying to connect during the failover might have had brief delays.

    However, three departments did experience service outages after the failover. Our network team successfully rolled back the VPN to our main site at 11:00 AM, and all services have been restored. They are now working to determine the cause of the initial failure.

    We apologize for any inconvenience this may have caused.

  • Cable-TV Outage

    Resolved

    Cable TV service has been restored around 6:30AM today.

    Please rescan your TV should you continue to experience any issues.

     

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.