Information Technology Services

Maintenance Archives

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is renewing regional certificates in order to ensure uninterrupted service going forward. (ID # 194984)

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying April 2020 Microsoft Security and server updates. (ID # 195122)

  • Server Maintenance for Mason Pond & Shenandoah Parking Decks

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    Impact of the change on users: The system that services Mason Pond and Shenandoah parking decks will be unavailable during the maintenance period; however, little to no impact to users is expected. Reason for the change: ITS is applying upgrades to the server. (ID # 195063)

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying April 2020 Microsoft security updates. (ID # 194570)

  • Server Maintenance for Mason Pond & Shenandoah Parking Decks

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    Impact of the change on users: The system that services Mason Pond and Shenandoah parking decks will be unavailable during the maintenance period; however, little to no impact to users is expected. Reason for the change: ITS is applying upgrades to the server. (ID # 193786)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live MicroStrategy Office of Institutional Effectiveness & Planning Office of Sponsored Programs Research Website Travel Request Reason for the change: ITS is applying April 2020 Microsoft Security updates. (ID # 194532,  194551 & 194566)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing April 2020 Microsoft security patches. (ID # 194338 & 194528)

  • Contact Center Phone Unavailable

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    Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: The vendor is upgrading the server. (ID #194017)

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • Patriot Web Self Service, Banner Admin & Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for the change: ITS is applying routine quarterly security/update patches to production servers. (ID # 193372)

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 185266…

  • Soft Phones & VoIP Phones Unavailable

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    Impact of the change for users: Soft Phones and VoIP Phones will be unavailable during the maintenance period. Phones displays may blink and show reconnecting a few times; but, no in-progress calls should be dropped. Reason for the change: The vendor is rebooting the TPS on signaling servers. (ID # 193051)

  • Webex Call Center Unavailable

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    Impact of the change on users: Webex Call Center will be unavailable during the maintenance period. Anyone using the Webex Call Center during the maintenance period will be logged off but will be able to log back in after the maintenance period. Please clear your web browser cookie and cache prior to logging back into…

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying March 2020 Microsoft Security and server updates. (ID # 192778)