Information Technology Services

Maintenance Archives

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying security updates. (ID # 199087 & 199072)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying July 2020 Microsoft updates. (ID # 198936)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: Course Evaluation Office of Institutional Effectiveness & Planning Office of Sponsored Programs Office of Strategic Budgeting & Planning (budget.gmu.edu) Research Website Travel Request (travel.gmu.edu) Reason for the change: ITS is applying July 2020 Microsoft Security updates. (ID…

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is updating Symantec Endpoint Protection. (ID # 198921)

  • Research Gateway Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The research gateway will be unavailable during the maintenance period. Reason for the change: ITS is moving the routing. (ID # 198478 & 198839)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing July 2020 Microsoft security patches. (ID # 198746)

  • Patriot Web Self Service & Banner Admin Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Fiscal HR Intranet Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying patches for financial aid processing and bug fixes to production servers. (ID # 198444)

  • Required Restart for Windows Computers

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    Impact of the change on users: Information Technology Services (ITS) reports indicate that several Mason-managed computers have a pending restart to complete the installation of Windows security updates. If you have a Mason-managed computer and it still requires a restart by Friday, July 3, an automatic restart will be scheduled. Reason for the change: In…

  • Banner Automatic Document Posting Suspended During End-of-Fiscal-Year Roll-Up

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    EXTENDED MAINTENANCE Impact of change on users: Banner automatic document posting will be suspended while Fiscal Services completes end-of-fiscal-year processing of financial data (e.g., general ledger balances, encumbrances, purchase orders, budget, etc.). Please do not enter finance, payroll, and budget into Banner during this time period. Other Banner services will not be impacted and will…

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is adding features and enhancements to Jamf. (ID # 198313)

  • Password.gmu.edu Unavailable

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    Impact of the change on users: The password.gmu.edu website will be unavailable during maintenance. Reason for the change: ITS is updating the password.gmu.edu screen. (ID # 198406)

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting or event after the maintenance period is complete. Reason for the change: The vendor is upgrading the Cisco Business Suite. (ID…

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying June Microsoft Security and server updates. (ID # 198026)

  • Patriot Web Self Service & Banner Admin Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Fiscal HR Intranet Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 198157)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is adding features and enhancements to Jamf. (ID # 197909)