William Horan

William Horan came up with an innovative solution to the software problem I was having with YouTube.

Joey L. Hickey

David Bellinghoven

To put it simply, If we asked Dave for anything, it would just get done. After every conversation with Dave, the information would be conveyed to correct people, and the work would be completed – exactly as discussed.

After fully understanding of our requirements, Dave was persistent in working with the right people to get the job done on time. Once any issues were resolved, he would inform us of the resolution and make updates to the project in Trello.

Throughout every phase of the Peterson Project (planning, preparation, deployment, etc.), Dave has taken the time to discuss in-person any issues or concerns that our group had regarding the project.

The thing that stood out to me the most throughout the project was Dave’s communication and work ethic. He always made an effort to discuss things in person to make sure nothing got lost in communication. Dave has been an invaluable team member on this project and has consistently gone above and beyond to make sure requirements and deadlines were met. On one occasion, Dave has even stayed later than usual to help me with moving equipment on a day we were short-handed. David Bellinghoven is the epitome of a dedicated, hard-working ITS employee and I look forward to working with him on future projects.

Devin Bist

Donovan Jones

Donovan stuck with me on Dec 20 to try to handle my complicated task of trying to change my name. There are many issues connected with this seemingly simple process. I have spent months trying to figure this whole process out as an alum. He gave me much personal attention.

Donovan wrote me emails back and forth and I thought everything was set. He was patient and sympathetic! He gave me all the time I needed and stayed with me on the phone while I did as worked through the process. Unfortunately, I am still encountering glitches but he did what he could.

Jane Kerschner

Chris Galvan

Chris helped me load the required software I needed for training. Without his help, I wouldn’t have had the software loaded in time for the class. Chris also did a great job setting up the training. Thanks Chris!

Rebecca Hayward Stone

William Horan

William helped me navigate through printing unformatted pdf files. I am finally able to print lecture slides the way they are meant to look. Thank you!

Nasser Al-Harazi

Brad Sullivan & Support Center Staff

Most recently we were copied on a reply to a clients question re: WebEx and were very impressed by the knowledgeable and thorough response from Brad.

The whole Support Center staff has been excellent in managing the questions and issues that have come in and including our team in their response so we are all in the loop. They are using the resources we provided and provide links to clients in their responses. When issues are forwarded they have sent extensive notes that are very helpful to us as we continue to troubleshoot the issue.

They have an excellent process for customer service and working with the other ITS departments that serves as an excellent example to other ITS divisions. Their responses are prompt, knowledgable, and thorough. They are a great asset and we are grateful for their attention to detail and how they embrace all of the ITS services.

Christina Frasson (On behalf of CVT)

Tyler Thompson

Tyler is so kind!

Thank you,
Luke Hellyer

Stephanie Klare

Yesterday I received an urgent email from David Moore (the Vice President and Chief Budget Officer for Office of Budget and Planning) letting me know that he had a new employee start and nothing was setup. It was a contract employee and he didn’t go through the New Employee Welcome Center. I was able to take care of pretty much everything except when we got to Two Factor / Duo.

When he went to enroll it was not showing his phone number that was listed in Patriot Web. Stephanie was already aware of this issue happening and was the one who let me know that this was happening on a larger scale. So I reached out to her when I was working with the end user and she was able to create an incident right there and get it taken care of. Just having her as a resource to ask for help is amazing and I always appreciate her help and wealth of knowledge. She is pretty much in the know of all things ITS.

Thank you Stephanie!

Jed Frye

Emily Pho, Albert Lam, Andrew McDowell

Emily, Albert, and Andrew from the ITS Support Center provided amazing service. This is the *best* department of Mason. They went above and beyond the call of duty.

Thanks,
Margaret Jean Hollar

Steve Broaddus

This morning’s Town Hall was being videoconferenced to a several other campuses. Events Management lacked the Apple hardware required to use their own laptop. I stopped by Steve’s office and he quickly and willingly lent it to us. Thanks for saving the day Steve!

Matthew Berlejung

Chris Roth

Keriann Cardoza of the Communications Office was looking to setup a high profile WebEx meeting. When training her to do this, we found the room in Fenwick recently had new technology installed. When it did not work properly, Chris came to our rescue, and assisted for the duration of the training. Chris did not have to help out so quickly, or stay, but his help was very appreciated. Thanks Chris!

Matthew Berlejung

Tahisha Mayfield

I want to recognize Tahisha Mayfield for her excellent work in supporting myself and my staff in the project portfolio area. She recently provided me guidance on the CISCO AnyConnect project during the closeout. Tahisha took the time to go through and explain the final closeout document that required my signature. Her explanation was very helpful in increasing my understanding of why the support structure was assigned as stated within this final documentation, allowing me to be comfortable signing the document.

Tahisha’s patience, friendly personality, and professionalism makes her a pleasure to work with and is an asset to the ITS team and our customers! Thank you Tahisha!!

John H. Kettlewell, Jr.

Doreen Joseph

Doreen helped me solve the problem with my wifi.

Thanks,
Matt Berlejung

Carolyn Combs

Carolyn ALWAYS goes above and beyond to complete problem tasks. She’s always ready to assist everyone!

We had a situation with phone lines in the MEC. Approximately 85 phone lined needed to be changed to a different department billing org number. I was very busy at the time, and these phone lines needed to be changed immediately. Carolyn was kind enough to take on the task without hesitation! It took her about 2 days to finish changing all of the phone lines.

I am so grateful to work with her — she is always ready to help out everyone.

Thanks,
Tamika Wilks

Veronika Lozina

Veronika has always been a pleasure to work with, and always goes out of her way to help out in any situation. When I was on the “Employee of the Month” committee, she made sure that every ceremony happened without a hitch! The room was always ready, presentation materials on hand and she was also the photographer. When I celebrated my own EOM event, she went out of her way to help me get the items I needed and physically help me set up the room.

As a student, right now, taking event planning classes, I see that planning events is not very eEasy. Veronika makes this job look very easy. I appreciate how she heads-up events, for the ITS, and makes them fun, while handling business, at the same time. Our last event, the Chili Cook-Off Competition, is a perfect example of how she takes the initiative to lead in the planning and the final product is always a fun, good time. Veronika is also a huge part of all of our successful, annual ITS summer picnics and our ITS holiday parties. Veronika has also assisted Toni Mehrman and I with small ITS projects, such as the Telecom/ITS employee phone listing. Helping us to identify phone lines by names and departments. She is also helpful with the supply room orders, and making sure everyone in our unit have the supplies they need.

I would Like to show my appreciation, for all she has done, by giving her the “Caught in the ACT” Award.

THANKS!!

Tamika Wilks

Michael Benedict

Mr. Benedict assisted with an ITS ticket to address an on-going monitor issue for faculty member, Julia Painter. His expertise, knowledge, initiative and overall assistance was superb, exemplary work ethic are second to none. Moreover, his continual communication allowed for smooth transition from troubleshooting to purchase.

Allan Weiss

Dennis Eghan and Tyler Thompson

Dennis and Tyler were so helpful, attentive, and nice — they make getting help easy!

Julie

Mike Quigley

I’ve known Mike for a while now and was on his hiring committee so I know he’s an amazing person to work with, but I’ve never had the opportunity to write something like this until now.

We had our new employee Molly start this week and Mike came over and hooked up her phone. There was an issue with one of the Ethernet cables which usually we can fix pretty easy, however since there are cubical walls that surround the walls of our office it makes it almost impossible to activate another jack or get the jack number because the cables that were already in place aren’t labeled.

For this Mike went above and beyond though. That day he installed Molly’s phone just fine and was working when he left, however he came back the next day and traced all the cables in our office, labeled them AND even sent us a map of the office so we’d always have it in email. I work in the office and haven’t been motivated enough to do it since my cube was working just fine. So the fact that Mike took the time to do it was really amazing. Anyway I really wanted Mike to know that I/we appreciate what he did, it really was above and beyond. Very good cartographer skills by the way.

Thanks again Mike!

-Jed & the ADT Team.

Donovan Jones

Donovan was very patient and made sure I knew exactly how to change my password!

Jada Jennings

Teresa Steenman

Teresa was very helpful — with excellent and kind service! She commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Thank you
Heba El-Shazli

Oliver Steenman

Thanks for all the help Oliver — you’re truly appreciated! He asked questions to clearly understand the customers’ needs, and shared information with customers to build understanding.

Thank you
Mercy Nsiah

Andrew Krell

Andrew was awesome to work with! I forwarded him an email from someone in the Office of the President and asked him if we had a Emma or something similar. He was super quick to reply and as it turns out we do and the service is owned by Communications and Marketing.

He let me know the person that was responsible for the service and copied him on his reply to speed things along. He also let me know that if I don’t hear back from him to let him know so he can escalate it. This may seem trivial, but it really meant a lot to me, one because Andrew recognized that this was for the Office of the President and two that he was willing to ensure that action was taken, or in other words, he took ownership of the issue.

The person from Communications and Marketing responded in a very timely manner, but it was really nice to know Andrew had my back.

I always appreciate people like Andrew and his hard working attitude. When I’m dealing with VIPs I need a fast turn around, so his quick response and willingness to take action was amazing and made ITS look awesome.

Thank you Andrew!

Jed Frye

Toni Mehrman, Brian Gantt

GMU-TV heavily relies on a resource management software to plan its project load and oversee its operations. When the central procurement said they could no longer use this software due to issues with terms and agreements, I cried — a lot, then had a minor heart attack, then cried some more.

But Brian and Toni were like terriers, and would not let go of the fight. They researched, and worked with the company, and combed through pages of policy trying to find a solution until they finally did! ITS is very fortunate to have such a tenacious finance team on our side!

Richard Wood

Girish Srinivasan

Girish and his team associated with the Arlington Collaborative Learning Hub assisted my in my need for video recording equipment for my Arts Management Class – AMGT601 which is Introduction to Fundraising. The class is taught in 2 sections and I had a guest speaker so needed to record the lecture for one class and show the recording to the second class.

Girish Srinivasan worked with me to make sure I was able to achieve the above need. He, too, recognized that the systems would not work together since video recorded on Apple and the computer in the classroom was a Dell. He was extremely pleasant and at one point in the evening, he stated, “Don’t worry Professor Kennedy, I will stay with you until this is complete and make sure it will happen for you.

Girish then worked with a student in my class that had an Apple computer and I was successful in showing the recorded lecture in the class. This was a huge success for the students since the lecture was provided by a guest lecturer and this was the only day she was available. He, too, explained to me how the equipment worked and stayed with me to make sure all worked before the lecture began. I was very impressed with him and nominate him for this award!!

Garish was very articulate in his explanation as to how the video equipment worked. He, too, was very professional and understood his role in helping me with this classroom need was important. He is an asset to the Arlington Collaborative Learning Hub and to George Mason University!

Eileen Kennedy

Devin Bist, John Arnett, & Habtu Mesfen

Marc Fournier, the Vice President of Auxiliary Enterprises, was having trouble with his iPad Pro sustaining a connection with MASON-SECURE. This may not seem like a big issue, but he uses OneNote to take notes in all of his interactions with leadership as well as general note taking, so when it’s not working, he’s not effective.

Marc showed me the issue and I was able to troubleshoot it down to either the device or the network, however I wanted to see what Net was able to see on their end. I walked in and spoke with Devin who was able to show me quite a bit as well as give me a heat map.

Once John Arnett got back to his cube, I was able to sit down with him and tell him the situation and give him the specifics. John took my issue very seriously, and even showed me what he was able to see, which was a lot of fun to learn but also extremely helpful to know for troubleshooting.

I didn’t know this at the time but while I’m talking to John he messages Habtu who shows up at John’s cube and we walk over to Merten Hall 3rd floor to do a site survey right then and there. I was amazed and really appreciate the response that was taken so quickly by these guys.

I was able to send the heat map to Marc Fournier and let him know that I was working with Networking to improve coverage, since the corner offices are somewhat weak and that’s where the VIPs sit. Marc was super happy that his issue was being investigated and action was being taken care of so quickly.

Again this was a huge win for ITS looking amazing to the leadership of Mason and I really appreciate my interactions with other department in ITS especially Networking. That group is mission critical and I always love working with them because they always have the right attitude.

Jed Frye

Rahul Shelat

Rahul was exceptional today in quickly taking care of 2 incidents. Both incidents were for angry customers and Rahul resolved both of their issue in a calm and patient manner.

Mukarram Shahzad

John Daniels

John provided very courteous service. He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Thank you
Heba El-Shazli

Owura Gyamfi

As the the 4-VA Assistant Director at James Madison University, we have courses that are shared with GMU through 4-VA and our students are granted Blackboard access at GMU so that they can fully participate.

We have had a few students who have had trouble this semester with access and have had to communicate with the Support Center at GMU. Today, beginning our fourth week of class, one student in Korean 101 still did not have access. After many phone calls last week, I called myself this morning to try and solve the problem. Owura answered the phone and spent 20 minutes helping us. He responded with patience and kindness and saw the problem through to a resolution, even after we had him on hold to make sure the student was able to login.

I sincerely appreciated his demeanor and willingness to help with something that has been building up for weeks and for his quick response to get it fixed. You are lucky to have Owura on staff and he has helped our JMU student tremendously. I wanted to make sure GMU Support Center was aware of the wonderful service we received today.

Thank you very much,
Kelsey Tate
Assistant Director, 4-VA at JMU

Adrian Webster

I’d like to thank Adrian for his help today. I had several issues. He listened, explained in plain English…not computer-talk, and was patient while helping me.

Adrian was able to resolve all my issues.

Thanks,
Sherry Beyers

Devin Bist

Devin has gone above an beyond in his help with the WebEx project. He recently came over to help with our first import since launch and stayed with Matt until it was complete. He’s been an invaluable resource as he always conducts research until he finds an answer for any obstacle we face. Most significantly minutes after launch we submitted a guess of how may people would request an account by 5pm. Devin guessed 72. By 5pm exactly 72 accounts were requested!!!!!!

Christina Frasson

Karl Wimmer

I am sending a note of BIG thanks to Karl Wimmer for his assistance yesterday during a busy time in your office. I came to the office in Innovation Hall yesterday; it was busy and he was there to assist me – and he did a great job; very courteous and supportive. I must say that I was frustrated with Classroom Support at the time and I was upset because my Mason-issued laptop was not connecting to the HDMI cable in Lecture Hall #2 and #3. So he handled my being upset very kindly 🙂 thank you!

I am glad that we have such qualified, and courteous persons such as Karl.

All the best wishes,
Prof. El-Shazli

Richard Wood

This year ResTechs decided to set up outside to support Freshman move-in. Unfortunately, Housing did not have any tents available for us. Within hours of contacting Richard, we had access to 2 tents for our use, no questions asked! Now that’s teamwork!

Teresa Gibbons

Victor Brown

Victor showed outstanding ownership of issues — even though the timeframe for the work was above and beyond the normal range of time. He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Thanks,
Charles Thilking

Chris Andrews

Chris went above and beyond in helping to clean up a classroom console. He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Thanks,
Troy Powers

Dmitri Chebotarov

Recently, when I tried at 7:30 a.m., I realized that I could not access JAMFPro (formerly Casper) on the web. I SSHed on the server and saw that the Tomcat and mysql services were running.

I went over to Dmitri and showed him very quickly what I had done to troubleshoot up until that point and he was immediately able to take over without missing a beat. It was amazing how fast he had it back up and working. I felt back coming to him so early on Monday morning, but again he was awesome with getting a resolution so quickly.

Dmitri let me know that a switch upgrade had caused the issue. I like that he was very upfront with me and was extremely grateful that he had it up and running so quickly. Really awesome team player.

Thanks,
Jed Frye

Sean McNair

Sean was recently tasked with re-configuring some of our office space to accommodate a request to move an ITS staff member on very short notice. This required Sean to finish his up current tasks and shift to moving and disposing of many existing items.

Sean worked independently and with others to complete this important task on short notice. This was really above and beyond as these tasks would have required getting office movers and several tech involved if Sean hadn’t stepped up and taken responsibility.

Kenny Stewart

Chad Britt

Chad worked during off hours to implement the cut-over and decommission of the SDE system to EasyVista. This was obviously a stressful period for the entire department and Chad worked with the Support Center and the EasyVista Core Team to ensure the plans for SDE and EasyVista were successfully implemented.

Chad communicated with our team (SSG) and the Support Center and EasyVista Core Team throughout the process. All of these groups worked together to ensure the systems were decommissioned and stood up smoothly and on schedule.

Kenny Stewart

Richard Jackson

We received a delivery of 9 servers at the DR site in PW March 16th. The empty boxes from that delivery were placed outside the room in the 3rd floor hallway to be disposed of, but no one ever removed them.

Richard had to perform some work at the DR site June 3rd. I had asked him to see if the boxes were still in the hallway and to let me know so I could go up and remove them myself.

He confirmed they were still there and without being asked, cleaned the boxes out the hallway so I wouldn’t have to. That was an impressive and selfless act of kindness that demonstrates how Richard goes above and beyond for others and his group.

Thank you Richard!

Michael Briggs

Ben Patton, Brent Moorman

Ben and Brant were really very helpful (and pleasant!). Thank you again! They commit to deliverables and delivers on commitments, identify customer problems and maintain ownership until the issue is fully resolved, ask questions to clearly understand the customers’ needs, and share information with customers to build understanding.

Mark Hopson
Director, PhD Programme/Faculty, Communication

Christina Sanders, Douglas Hallock, Cherie Galantis

I am writing to thank you and the other Collaborative Video Technologies staff for your help last month with the dissertation defenses by Ray Clark and Leslie Bestebreurtje.

A dissertation defense is the culmination of years of hard work by the candidate and the committee. It is both a celebration of that work and a serious intellectual discussion, making it an intense combination of teaching and research and one of the most important events in the department.

The equipment in the rooms (Innovation 211 and Nguyen Engineering 1605) worked beautifully, as did the Bluejeans software. Those of us in the rooms were able to speak at a normal volume and hear the remote participants perfectly. The clear video feeds allowed us to see when the remote participant wished to interject something into the conversation, making them a full part of the experience. This was particularly important for Bestebreurtje, whose dissertation adviser is in Europe this semester.

Your work setting up the equipment and the connections thus contributed greatly to the mission of the department and the university. I am delighted with the way the defenses ran and I am grateful to everyone who made that possible.

Thanks,

Zachary M. Schrag
Professor and Director of MA Program in History

Samoal (Sam) Ahmed

Sam was very nice to deal with. Great customer service! He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Barb Lubar
University Events

Sebastian Trinh

Sebastian was very patient, helpful, and informative! He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Tovga Haji
Student

Ryan Sakai, Mike Benedict

After attempting to do some basic work on my PC myself, I found my computer not booting. Mike Benedict swooped in to assist and he and Ryan crushed that problem with straight disregard. Thank you for helping me with my new computer!

Matt Berlejung

Cherie Galantis

Cherie, you have always been highly responsive even when you needed to do it on weekends or at night. Would be great if all of our services at Mason worked on the same standard. You are super. Thanks.

Roger Stough

Hok Lay

Excellent work in solving the problem, Hok! He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

James Conant

Paul Damasco

I spent entirely too long with a client that desperately needed access to “Banner” so that she could allow her students to register for classes that evening. After trying all of my tricks, and 3 separate computers, I handed the call off to Paul. Paul fixed the problem on the first computer within 5 minutes. He explained to myself and to the client what changes he was making, and why. I am always impressed with Paul’s professional and swift work.

Matthew Berlejung

Derrick Williams

Derrick provided superb, friendly, and fast service! We’re in good hands with Derrick — thank you! He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Kathy Vitkus

Karl Wimmer

Karl was very helpful and provides great care for students. He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Elvira Prince

Howard Davis

Howard graciously, on very short notice, agreed to run the Daily Stand-up meeting when Drob called in sick and his regular back-up was in back-to-back meetings.

Howard always goes the extra mile and pitches in to get things done.

Ann Gerwitz

Umer Shahzad

When we needed a new alternative of the ITS Dashboard Report to use for a meeting with senior Mason leadership, Umer was able to jump in and get the report created and implemented in hours. Not only that, but when we needed a revision to the report, I sent him a note during a meeting asking for the change, and by the time I got back go my office after the meeting, the updated version was in my inbox. His ability to keep pace with a set of requirements that are ever in flux is demonstrated by the fact that the report is on version 12 – and version 1 was created a mere 5 days ago!

John Prett

Mohamed Kamoul

Mohamed provided great help and was wonderful. He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding. Thank you so much!

Michael C.

Mike Rothgeb

I would like to nominate Mike Rothgeb of ESM for a Caught in the Act Award. The ITS team was set to speak about 2FA at the ACCS conference on 3/17. On 3/16, the key speaker left the conference due to illness, leaving me to finalize the presentation materials. On Friday morning, about an hour before the presentation, I reached out to Mike to ask for assistance with statistics about usage of the system. Within 5 minutes, Mike had the numbers to me and I was able to get them added to the presentation. The audience appreciated the details as we had them and they sparked a lively discussion. I could not have been nearly as successful if Mike hadn’t jumped right in and delivered on a last minute request immediately.

John Prette

Carlos Blandon

Carlos recently spent several hours working with SSG and Foundation technical staff to troubleshoot and diagnose several serious and ongoing outages. Carlos was hands on for several hours across many days. Eventually all this teamwork resulted in finding root causes and successful solutions.

Carlos is very knowledgeable regarding technical issues and was able to work with SSG and Foundation technical staff to gain a comprehensive understanding of what needed to occur to solve the problems. Carlos was available for sessions at several times across multiple days in order to meet the time requirements of the customer to find the root causes of the issues. Many thanks to Carlos from SSG, thanks for the teamwork!

Kenny Stewart

Brandon Capes

Brandon has recently committed to working many hours, several of those on evenings and weekends, to address needed processes for the Admissions group. This is a very high profile project and Brandon has shown a great deal of commitment, teamwork and professionalism to accomplish these difficult tasks.

Brandon has spent many hours working with the Admissions staff, administrators in the Server Support Group, security techs in the IT Security Office and others to address outstanding security issues. Brandon is very knowledgeable regarding technical issues and has excellent customer relations skills that allow him to communicate difficult technical concepts to technical and non-technical staff as needed.

Kenny Stewart

Dave Reilly

Dave recently spent several hours across multiple days to diagnose and test several problems with the MESA active directory. Dave showed great dedication and technical expertise during outages that persisted across several days. Dave worked with technical staff within the ESM and the Networking group to address root cause issues.

Dave is an outstanding technical resource and was able to leverage his knowledge of our environment to aid in the troubleshooting of the problems. Dave asked probing questions of the appropriate staff to get a better understanding of the root issues. Once diagnosed Dave was dedicated to the tasks and played an important role in testing several technologies that support the entire university.

Kenny Stewart

Christian Yeganeh

Christian was very very helpful in getting visitors from Richmond set up.

Jeanne Medford

Lisa Carr

Lisa recently took on new and expanded tasking in order to assist the Admissions dept. and the Server Support Group with automated processes. These processes will eventually assist in the automation of secure communications for critical business functions. Lisa had to take on many additional tasks and work with unfamiliar processes in order to fulfill these difficult tasks.

Kenny Stewart

Dmitri Chebotarov

Dmitri recently spent several hours across multiple days to diagnose and test several problems with the MESA active directory. Dmitri showed great dedication and technical expertise during outages that persisted across several days. Dmitri worked with technical staff within the ESM and the Networking group to address root cause issues.

Dmitri is an outstanding technical resource and was able to leverage his knowledge of our environment to aid in the troubleshooting of the problems. Dmitri asked probing questions of the appropriate staff to get a better understanding of the root issues. Once diagnosed Dmitri was dedicated to the tasks and played an important role in testing several technologies that support the entire university.

Kenny Stewart

Matt Berlejung

As a retired Mason person, I needed some special advice about my Banner account and profile. Matt went the extra mile explaining everything to me.

Thanks,
Jane Daly Gabbay

Owura Gyamfi

Please convey my thanks and appreciation for outstanding support.

Emerson Bascomb

Jean Callahan

Jean was instrumental in helping get the ITSO Office renovation project completed. From the get go, she provided great insight and helped step our office through the process from beginning to end. She was an advocate for what we were trying to do and help communicate that to the university office designer and implementation teams.

Not only did Jean help get the process started, but she also checked in with us daily for any help we needed. She helped plan for scheduling of the various tasks required to make the remodel happen. Along with that she even rolled up her sleeves and helped us pack up, clean and get our space ready. Once the work was completed she helped us move back in and clean things up.

Jean helped keep the process moving and communicate all of our requirements throughout the entire life cycle of the remodel. The end was result was our group getting exactly what we had envisioned.

Jean was great to work with. This project went smoother than any of anticipated and ended with the result we all hoped for. This wouldn’t have been possible without Jean’s efforts. We are very grateful for her help and all her efforts on this project.

Tony Houdek

Cherie Galantis, Christina Sanders, Doug Hallock

Cherie Galantis and the CVT team have gone way above and beyond their normal process to make things work for very-difficult-to-schedule Wiley meetings, as well as the high-profile INTO Mason Board meeting with stakeholders on the west coast, the east coast, and the UK. Their efforts are very much noticed and appreciated by the Provost’s office. Thank you. Superstar award to Cherie and her team—amazing!

Warmly,
Teresa Finn

Emilio Goncalves

Emilio had to spend several hours working with the University Foundation to troubleshoot and diagnose several serious and ongoing outages. Emilio worked with technical contacts at the Foundation and in the ITS for several hours across many days. Eventually all this teamwork resulted in finding root causes and successful solutions.

Emilio is very knowledgable regarding technical issues and was able to work with other departmental technical staff to gain a comprehensive understanding of what needed to occur to solve the problems. Emilio also kept all the necessary contacts and customers informed at each step in the process so the best information was available to everyone. Emilio also coordinated contacts among the various teams to facilitate addressing problems as they arose.

Kenny Stewart

Kristen Jennette

Kristen recently spent many hours working with the ITS Telecom group to facilitate a server backup and application software patching procedure. In addition Kristen was simultaneously spending many hours working to facilitate process automation and troubleshooting for the Admissions department.

Kristen spent many hours working with contacts inside the university and vendors outside the university regarding both of these vital departments. Kristen has shown how valuable her technical knowledge and dedication to her customers are throughout these projects. Kristen has had to coordinate contacts with external vendors to develop automated processes that didn’t previously exist. In addition Kristen has shown what a strong team member she is by coordinating efforts between several other staffers to accomplish the end goals. Thanks Kristen!

Kenny Stewart

Dave McGarry

Dave recently spent many hours troubleshooting problems with our vital enterprise backup architecture. Dave had to spend many hours across several days diagnosing this mission critical technology.

Dave worked with engineers in several areas within the ITS to address root cause issues. Dave consulted with all proper ITS technical staff as needed to understand the full scope of the problems. Dave also worked with engineers at Veritas and independently to resolve multiple problem areas.

Kenny Stewart

Hok Lay

Hok provided great information on and resolved the challenges with my laptop! He commits to deliverables and delivers on commitments, identified customer problems and maintains ownership until the issue is fully resolved, asks questions to clearly understand the customers’ needs, and shares information with customers to build understanding.

Chuk Onyia

Sandy Winter

Sandy recently took on new and expanded tasking in order to assist the Admissions dept. and the Server Support Group with automated processes. These processes will eventually assist in the automation of secure communications for critical business functions. Sandy had to take on many additional tasks and work with unfamiliar processes in order to fulfill these difficult tasks.

Kenny Stewart

Chad Britt

Chad recently stepped in during multiple communications problems to troubleshoot our enterprise backup solution problems. Chad provided valuable experience and input and assisted in the resolution of the problems. In addition, Chad volunteered to assist other Server Support Group engineers to perform backup operations for a critical TELECOM server for a pending system upgrade.

Kenny Stewart

Paul Damasco

Paul did a great job troubleshooting with the tech to address some specific issues with my OWA calendar, Mac Mail sync and adding multiple calendars. He also provided helpful advice in loading calendars and setting accounts to function correctly.

It was a pleasure working with Paul! Thanks for sending him my way.

Amber Hannush

Dennis Eghan

Please convey my thanks and appreciation for outstanding IT support!

Emerson Bascomb

Karl Wimmer

Karl was very able and helpful.

N. Kathir

Mike Briggs

Mike recently led a difficult technical incident resolution with VMWare Technical Support. The product in question is mission critical to supporting the enterprise VMWare infrastructure. Mike did far more useful troubleshooting that vendor support and was able to eventually resolve the issue and restore full service to the system.

Kenny Stewart

Mai Tran

Mai has jumped in (again!) and provided a superb level of customer service for the never-ending SSC process. There was an issue with how international students were displaying in the category files. I opened a TT and sent over specs for revision after 5 p.m. on Friday afternoon. Mai made the requested changes and the files just migrated into PROD today. She is awesome!

Laurie Miller