Resolved
The password reset issue has been resolved.
Users who changed their password between Saturday, August 1, 9:00 a.m. through Sunday, August 2, 4:20 p.m. ET will need to reset their password again. This will sync your password for all Mason systems.
To reset your password, visit password.gmu.edu and sign in using your previous password (the password you used before your most recent password change). Once signed in, follow the prompts to create a new password.
If you are unable to sign in to the password management site using your previous password, select the “Expired/Forgotten Password” option to complete the reset process.
We apologize for the inconvenience and appreciate your patience while this issue was resolved
Initial Alert
ITS is aware that GMU users may experience issues logging in to University systems after changing their Netid password. We ask users to refrain from changing their passwords until this issue is resolved.
If you have changed your password, all Microsoft services (Email, Teams, etc.) will use the new password. All other Mason systems will use your previous password (if it had not yet expired).