Resolved
The vendor has identified and resolved the issue that prevented some users from seeing cards on their dashboard. Normal system performance has been restored.
If you still do not see a card on your home page, click “VIEW ALL CARDS” and use the search feature to locate it. Once found, you can bookmark the card to add it to your home page.
Alert Updates
Update: Patriot Web Performance Issue
The vendor continues to work to identify and resolve the cause of cards not appearing in the dashboard for some users. They have made small improvements and will continue to monitor and make incremental improvements overnight.
If you are missing cards, please try the following steps:
- Click the “VIEW ALL CARDS” link to confirm if your cards appear there.
- If they do not, log out and log back in. This often resolves the issue.
We are continuing to monitor the situation and will share updates from the vendor as they become available.
Initial Alert
The vendor for Patriot Web has reported degraded performance on its platform, which may prevent some users from viewing the cards they are entitled to. The vendor is actively working to resolve the issue.
If you are missing cards, please try the following steps:
- Click the “VIEW ALL CARDS” link to confirm if your cards appear there.
- If they do not, log out and log back in. This often resolves the issue.
We are continuing to monitor the situation and will share updates from the vendor as they become available.