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Service Category: Network, Internet & Telephone

Information on network, internet, and telephone access for Mason employees and students, as well as guests visiting the university.

Active Directory

Service Summary The Active Directory provides central authentication and authorization of all users and computers that connect to MESA, Mason’s information technology infrastructure that provides… (READ MORE)

Certificate Request

Service Summary SSL certificates are used to secure communications between a website, host, or server, and end users that are connecting to that server. An… (READ MORE)

Conferencing, Collaboration & Calling

Service Summary Web Conferencing Expand All    Collapse All Web Conferencing Rooms Expand All    Collapse All Collaboration & IM Expand All    Collapse All Calling Expand All    Collapse All Each department… (READ MORE)

Domain Name Server (DNS)

Service Summary Internet resources such as websites, servers, and printers are assigned domain names for identification purposes. A Domain Name Server (DNS) translates domain names… (READ MORE)


Service Summary The Mason network uses firewalls to protect university systems against unauthorized access and malicious attacks. Firewall security configuration is adjusted to accommodate university… (READ MORE)

ITS Supported Mobile Devices

Service Summary ITS provides setup instructions for most mobile devices (Apple and Android) and support on a limited basis. Mason does not issue or provide… (READ MORE)

Network Access

Connecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for… (READ MORE)

Network Vulnerability Scanning

Service Summary The network vulnerability scanning application, managed by the IT Security Office, is a full-featured solution that allows for scanning of systems by authorized… (READ MORE)

Patriot Virtual Computing

Service Summary The Patriot Virtual Computing (PVC) service provides secure remote access to a Windows desktop environment. This computing environment ​can be configured to meet… (READ MORE)

Public Printer Network Access

Service Summary Faculty and Staff may special register a departmental printer to be accessible from any network. This allows Faculty and Staff to print to… (READ MORE)

Report an IT Security Incident

Service Summary The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by:… (READ MORE)


Service Summary Shibboleth (Mason Federated Login) is a single sign-on (login) system that allows users to sign in using just one identity to various systems… (READ MORE)

Special Network Service Requests

Service Summary ITS can facilitate the acquisition and operation of dedicated network infrastructure components for research and other projects that require special network service. Examples… (READ MORE)

Telephone & Voicemail Services

Service Summary Telephone lines and voice mailboxes are provided for faculty, staff, departmental spaces, and student organizations. Each department has an assigned Telecom Coordinator who… (READ MORE)

Two-Factor Authentication (2FA)

2FA Account Services Had Moved to Password Website On Sunday, August 1, 2021, the services provided within the Two-Factor Authentication (2FA) Account Management website (,… (READ MORE)

Wireless (Wi-Fi) Network

Connecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for… (READ MORE)