Archives: Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

If you are connected to VPN when the update runs, your connection will be disconnected, and you will need to reconnect.

IMPORTANT:

ITS requires all George Mason–owned Apple devices—and any Apple devices purchased from non-approved vendors—to be enrolled.

Enrollment ensures you receive full support, timely security updates, and a seamless user experience. Getting started is easy—simply submit a ticket, and our team will guide you through every step of the process.

Reason for the change:

ITS is updating the secure connectivity software to keep systems current, improve reliability, and ensure compatibility with upcoming macOS updates. The update also includes improvements to networking behavior and device management to reduce potential connection issues.

ID #874359

EXTENDED MAINTENANCE

Impact of the change on users:

Users may experience issues receiving email notifications from Huron applications during the change window if organizational email security settings are not updated. This could include delayed or missing messages from:

• Huron applications (including HRS and ECC system notifications)
• Automated emails generated from Huron services

Reason for the change:

Huron is migrating its email delivery system to a new platform to improve reliability and allow future updates without requiring repeated configuration changes.

ID #: 867393

Impact of the change on users:

During this maintenance window, users may experience intermittent, slower-than-normal performance when using TeamDynamix (TDX) for ticketing. Automation processes within TDX may also run more slowly, which could delay updates to tickets or workflows.

Reason for the change:

The vendor is performing a scheduled upgrade to the integration platform as a service (iPaaS) that supports TeamDynamix.

ID #
872806

Impact of the change on users:

Banner Admin, Patriot Web, datamarts, and decentralized systems will be intermittently unavailable during the maintenance period.

Reason for the change:

ITS is patching server operating systems. (ID # 751013)

Impact of the change on users:

mason2eva will be unavailable during the maintenance window.

Reason for the change:

ITS is installing a certificate and applying updates.

ID #872200