Information Technology Services

25Live, MicroStrategy & Patriot Drive Maintenance

Impact of the change on users:

25Live, MicroStrategy, and Patriot Drive will be unavailable during the maintenance window while the servers reboot. Users should save their work and avoid performing critical tasks during the maintenance period.

Reason for the change:

ITS is performing routine monthly maintenance and applying security updates to keep systems secure, reliable, and operating efficiently.

ID #878957

Patriot Connect Email Notifications – Data Migration Maintenance (R2 Wave 2)

EXTENDED MAINTENANCE

Impact of the change on users:

Patriot Connect email notifications will be temporarily unavailable during maintenance windows. Users should not schedule, reschedule, or cancel appointments during these times because email confirmations will not be sent.

Maintenance windows by campus:

Service will return to normal outside of the listed maintenance windows.

  • Mason Fairfax:
    • Aug 3, 11:00 PM – Aug 4, 6:00 AM (EDT)
    • Aug 4, 11:00 PM – Aug 5, 6:00 AM (EDT)
    • Aug 5, 11:00 PM – Aug 6, 6:00 AM (EDT)
  • Mason Korea:
    • Aug 4, 12:00 PM – 7:00 PM (KST)
    • Aug 5, 12:00 PM – 7:00 PM (KST)
    • Aug 6, 12:00 PM – 7:00 PM (KST)

Reason for the change:

ITS is performing a planned data migration to support the Patriot Connect R2 Wave 2 release, improving system performance and future capabilities.

ID #877741

Mobile Printing, EHS Training & CASO Services Unavailable

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates.

(ID# 876934)

Banner Admin Apps Maintenance

Impact of the change on users:

Banner Admin Apps will be briefly unavailable when the new Financial Aid pages are deployed. No other Banner applications will be impacted.

Reason for the change:

ITS is applying Financial Aid Regulatory releases.

ID #877997

Canvas LMS Maintenance

Impact of the change on users:

Users will be unable to access Canvas (Learning Management System) for up to one hour during the maintenance window.

Reason for the change:

The vendor, Instructure, is performing maintenance to update their database infrastructure. This helps keep systems modern, reliable, and aligned with security and compliance standards.

Ticket:
ID #876273