Information Technology Services

Contact Center Phones Brief Intermittent Outages

Impact of change on users:

Contact Center phones will experience two brief, intermittent outages while ITS applies updates and restarts servers.

Reason for change:

ITS is applying updates to the servers hosting contact center phones. (ID # 166684)

DHCP Server Maintenance

Impact of change on users:

While little to no impact is expected, Fairfax Campus users may experience brief and intermittent network outages.

Reason for change:

ITS is performing maintenance on DHCP servers to troubleshoot DHCP issues. (ID # 166699)

Blackboard Collaborate Ultra Unavailable

EXTENDED MAINTENANCE

Impact of change on users:

Blackboard Collaborate Ultra will be unavailable while the vendor performs maintenance.

Reason for change:

The vendor is performing maintenance on Blackboard Collaborate Ultra. (ID# 166705)

Freedom Center & Colgan Hall Switch Upgrades

EXTENDED MAINTENANCE

Impact of change on users:

The wireless and wired networks in the following buildings will be unavailable while ITS updates the code on the switches: Freedom Center and Colgan hall. The Freedom Center will be done first beginning on September 8. Colgan Hall will be upgraded beginning on September 9.

During the planned maintenance, the wired and wireless networks, as well as Mason phones will be intermittently unavailable. Prior to the planned maintenance, please save all work that is network-dependent (i.e., files synced to OneDrive or saved to the M: shared drive) and plan accordingly for phone calls. Cell phone service will not be impacted.

Reason for change:

ITS is upgrading to new Cisco switches. (ID # 166591)

Network Unavailable in Select Buildings at the Fairfax Campus

Impact of change on users:

The wireless and wired networks in the following buildings will be unavailable while ITS updates the code onto the switches:

  • Art & Design Building
  • Engineering Building
  • Enterprise Hall
  • Innovation Hall
  • Research Hall
  • Sandy Creek Office
  • Shenandoah Parking Deck

During the planned maintenance, the wired and wireless networks, as well as Mason phones will be intermittently unavailable. Prior to the planned maintenance, please save all work that is network-dependent (i.e., files synced to OneDrive or saved to the M: shared drive) and plan accordingly for phone calls. Cell phone service will not be impacted.

Reason for change:

ITS is updating the code onto switches to address a bug. (ID # 166515)