Information Technology Services

Archives: Maintenance

Mobile Printing, EHS Training & CASO Services Unavailable

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates. (ID # 773012)

Mason-Managed Windows Computers: Microsoft 365 Apps for Enterprise Upgrade

EXTENDED MAINTENANCE

Impact of the change on users:

Beginning Thursday, March 12, ITS will upgrade Microsoft Office on Mason‑managed Windows computers to Microsoft 365 Apps for Enterprise to enable access to Microsoft 365 AI capabilities (such as Copilot Chat) across Outlook, Word, Excel, PowerPoint, and other productivity tools. Online Microsoft 365 Apps for Enterprise will remain available during the upgrade.

Users will see the following pop-up and have up to 180 deferrals to install.

Microsoft 365 Apps for Enterprise app installation for Copilot.

Reason for the change:

ITS is upgrading to Microsoft 365 Apps for Enterprise on Mason-Managed Windows Computers to enable access to newer features, including Microsoft 365 AI capabilities (e.g., Copilot Chat) across Outlook, Word, Excel, PowerPoint, and other productivity tools, and to align functionality across platforms.

ID # 772303

25Live, MicroStrategy & Patriot Drive Maintenance

Impact of the change on users:

25Live, MicroStrategy, and Patriot Drive will be unavailable during the maintenance window while the servers reboot. Users should save their work and avoid performing critical tasks during the maintenance period.

Reason for the change:

Our current log and monitoring tool, which is expiring at the end of the month, is being replaced with a new log management platform. This change will allow us to continue monitoring and supporting our systems while managing costs and improving our logging platform.

(ID #772626)

Wi-Fi & Wired Networks, Voice over Internet Protocol (VoIP) Phones, and Select Services Intermittently Unavailable at Select Locations

EXTENDED MAINTENANCE

Impact of the change on users:

On Tuesday, March 10, from 7 to 8 a.m., and again from 3 to 5 p.m., the following services will be unavailable while Facilities completes scheduled power work:

  • Network(Wi-Fi and wired)
  • Voice over Internet Protocol (VoIP) phones at the sites listed below,
  • tickets.com internal systems (walk‑up box offices at Center for the Arts and Hylton Performing Arts will not be able to process ticket purchases)
  • Possibly, some non-emergency analog services on the Fairfax Campus

Impacted campuses/buildings:

  • Center for Community Mental Health (9900 Main St.)
    Potomac Science Center
  • George Mason Townhouses (non-student)
  • Harris Theater
  • Point of View
  • Portions of the Fairfax Campus (possibly, non-emergency analog services, such as fax machines)
  • Smithsonian Mason School of Conservation

Reason for the change:

ITS services may be unavailable while Facilities completes scheduled power work.

MedicatOne Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

MedicatOne will be unavailable during the maintenance period.

Reason for the change:

The vendor is applying updates, upgrades, and bug fixes. (ID # 771920)