Information Technology Services

Software Center and Device Imaging Service Maintenance

Impact of the change on users

Users will be unable to install software through the Software Center during the maintenance window. Device imaging services will also be unavailable during this time.

Reason for the change

Information Technology Services (ITS) is performing maintenance to ensure continued vendor support for this service.

ID #905642

TeamDynamix (TDX) Client Portal, Services, Ticketing, and Projects Maintenance Outage

Impact of the change on users:

Users will not be able to access TeamDynamix Client Portal, Services, Ticketing, or Projects during the maintenance window.

Reason for the change:

The vendor is performing scheduled maintenance and upgrades to TeamDynamix.

ID #906592

TeamDynamix (TDX) Sandbox Services Maintenance

EXTENDED MAINTENANCE

Impact of the change on users

Users will not be able to access the TeamDynamix Sandbox environment during the maintenance window. The following Sandbox services will be unavailable:

  • Client Portal
  • Projects
  • Services
  • Ticketing
  • Training

Reason for the change

The vendor is performing scheduled maintenance and updating the TeamDynamix Sandbox environment.

ID

906594

Network Services Maintenance

Impact of the change on users:

During the scheduled after-hours maintenance, all network services will be impacted by two brief, campus-wide interruptions as traffic is routed from Fairfax to the disaster recovery (DR) site as designed. The first interruption is expected to be less than 5 minutes while traffic is moved to DR. Once the Fairfax routers have been upgraded, a second brief interruption of less than 5 minutes is expected as traffic is routed back to the Fairfax routers.

Reason for the change:

ITS is performing scheduled network infrastructure maintenance to improve reliability, maintain vendor support, and help ensure the continued security and integrity of university network services.

ID #902702

Internet and Virtual Private Network (VPN) Maintenance for All George Mason Campuses and Locations

Impact of the change on users:

Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately five minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable during this period; however, existing VPN connections are expected to remain active. Services hosted in Azure are not expected to be affected.

Reason for the change:

ITS is performing planned network maintenance to return internet traffic to its standard operating configuration following the successful completion of the vendor’s scheduled maintenance and verification that services are operating normally.

ID #902420