Archives: Maintenance

EXTENDED MAINTENANCE

Impact of the Change on Users

Macs running macOS 15 will be upgraded to macOS 27 during the maintenance window. Devices will restart as part of the macOS upgrade process, and users will be prompted to complete Platform Single Sign-On (PSSO) registration. Brief interruptions to normal use are expected during operating system installation and Platform SSO enrollment. This is not a university-wide service outage; the maintenance is targeted to ITS, and all impact is limited to ITS users.

Reason for the Change

TS is expanding the Platform Single Sign-On (PSSO) pilot to eligible ITS-managed Mac devices to validate functionality across a broader group of users, identify authentication and deployment issues, and gather feedback before wider adoption. As part of this effort, participating devices running macOS 15 will be upgraded to macOS 27 because Platform SSO requires macOS 26 or later.

EXTENDED MAINTENANCE

Impact of the change on users

During the maintenance window, users will not be able to access TeamDynamix Sandbox services. The following services are expected to be unavailable:

• TeamDynamix Sandbox Client Portal
• TeamDynamix Sandbox Service Catalog/Services
• TeamDynamix Sandbox Ticketing
• TeamDynamix Sandbox Projects
• Training

Reason for the change

The vendor is performing scheduled maintenance and updates to the TeamDynamix Sandbox environment.

ID #906594

Impact of the change on users

BeyondTrust Remote Support will be unavailable during the maintenance window. Users will not be able to access or use the service while the work is being completed.

Reason for the change

ITS is performing scheduled maintenance to improve service reliability, stability, performance, reporting capabilities, authentication options, and overall user experience.

ID #908448

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates.

(ID# 906686)

Impact of the change on users

Users will be unable to install software through the Software Center during the maintenance window. Device imaging services will also be unavailable during this time.

Reason for the change

Information Technology Services (ITS) is performing maintenance to ensure continued vendor support for this service.

ID #905642