Archives: Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

Patriot Connect email notifications will be temporarily unavailable during maintenance windows. Users should not schedule, reschedule, or cancel appointments during these times because email confirmations will not be sent.

Maintenance windows by campus:

Service will return to normal outside of the listed maintenance windows.

• Mason Fairfax:
  • Aug 3, 11:00 PM – Aug 4, 6:00 AM (EDT)
  • Aug 4, 11:00 PM – Aug 5, 6:00 AM (EDT)
  • Aug 5, 11:00 PM – Aug 6, 6:00 AM (EDT)
• Mason Korea:
  • Aug 4, 12:00 PM – 7:00 PM (KST)
  • Aug 5, 12:00 PM – 7:00 PM (KST)
  • Aug 6, 12:00 PM – 7:00 PM (KST)

Reason for the change:

ITS is performing a planned data migration to support the Patriot Connect R2 Wave 2 release, improving system performance and future capabilities.

ID #877741

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates.

(ID# 876934)

Impact of the change on users:

Banner Admin Apps will be briefly unavailable when the new Financial Aid pages are deployed. No other Banner applications will be impacted.

Reason for the change:

ITS is applying Financial Aid Regulatory releases.

ID #877997

Impact of the change on users:

Users will be unable to access Canvas (Learning Management System) for up to one hour during the maintenance window.

Reason for the change:

The vendor, Instructure, is performing maintenance to update their database infrastructure. This helps keep systems modern, reliable, and aligned with security and compliance standards.

Ticket:
ID #876273

EXTENDED MAINTENANCE

Impact of the change on users:

During this maintenance window:

• Banner applications will be unavailable
• Patriot Web will be unavailable
• Patriot Password Change website will be unavailable (password.gmu.edu)
• Touchnet (production connection to Banner) will not work
• Reporting (RPRT database / MicroStrategy reports) will not be accessible
• Integrations, APIs, and Ellucian workflows will not function
• Service accounts and system-to-system connections will not work
• OIEP integration with the reporting database will not function
• Jobsub, Appworx, and Clean Address will be unavailable temporarily and restored early for testing

Some Banner-related applications may return earlier than 12:30 p.m. for testing, but intermittent availability may occur until all systems are fully restored.

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 877307, 877308, 877316, 877322, 877318, 877326, 877310, 877325, 877242, 877246, 877249