Archives: Maintenance

Impact of the change on users:

Users with affected devices may experience intermittent interruptions related to device management and update notifications during the maintenance window. Devices that are no longer eligible for vendor support may require an upgrade to continue receiving updates and support.

Reason for the change:

ITS is updating device management configurations to align with current vendor support requirements and maintain a supported computing environment.

ID # 905634

Impact of the change on users:

MicroStrategy will be briefly unavailable.

Reason for the change:

ITS is installing a new SSL (Secure Sockets Layer) certificate.

ID # 875401

Impact of the change on users:

Jamf will be unavailable during the maintenance period.

Reason for the change:

The vendor is applying fixes and updating Jamf. (ID # 874923)

EXTENDED MAINTENANCE

Impact of the change on users:

Users must update their George Mason-owned Apple devices by 11:00 p.m. on Tuesday, July 7. After that time, updates will install automatically.

Please note that your device will need to restart to complete the update, which may briefly interrupt access to work resources.

IMPORTANT:

ITS requires all George Mason–owned Apple devices—and any Apple devices purchased from non-approved vendors—to be enrolled.

Enrollment ensures you receive full support, timely security updates, and a seamless user experience. Getting started is easy—simply submit a ticket, and our team will guide you through every step of the process.

Reason for the change:
Apple is releasing updates to keep systems secure and up to date.

ID # 874573

Impact of the change on users:

At the end of the maintenance period, the ITS LDAP, email, and LISTSERV systems will be briefly unavailable at which time users may be unable to log on to these systems.

Reason for the change:

ITS is applying security patches to the servers.

ID # 873749